Client & Vendor Coordinator – Logistics

Logistics Coordinator
A key role in coordinating with product vendors, clients, carriers, account managers, and third-party teams to ensure physical therapy equipment is delivered accurately and on time, via email, chat, and phone.

Our Company
PT United is a fast-growing, mission-driven implementations company reinventing how physical therapy clinics are launched and supported for their supplies and equipment. Beyond clinic installs, we also provide a proprietary e-commerce platform drop-shipping thousands of orders a month. Our core values are communication, integrity, and attitude (C.I.A). We value teamwork, legacy service excellence, and empowering individuals to do their best work.

Why You’ll Love Working With Us
✔ Flexible Paid Time Off - A unique “unlimited” time-off plan (after 90 day onboarding phase)
✔ Hybrid work model – Autonomy team connection with flexible scheduling (after 90 day onboarding phase)
✔ ICHRA Health Plan Coverage - up to $500 monthly allowance (after 90 day onboarding phase)
✔ A culture that honors experience and supports growth
✔ Opportunity to shape systems in a rapidly scaling business

What You’ll Do
This role is the communication hub for every clinic installation. Working within our Google suite - you're the person vendors, carriers, and customers count on to keep them informed and on schedule. Day to day, you'll manage vendor and customer communications by phone, email, and chat from order through post-install follow-up, coordinate installation schedules and timelines with account managers and installers, and troubleshoot delivery issues, backorders, and missing goods until they're resolved. You'll also maintain accurate tracking in Google Sheets and gather freight quotes as needed to support installs. Working closely with operations leadership, you'll help ensure every clinic installation is completed on time and meets the standard our enterprise clients expect.

To Be Considered
Please include a brief summary introducing yourself, what you know about PT United, and explaining why your experience, work style, and sense of ownership make you a strong fit for our team.

Responsibilities:

• Daily data-entry of tracking & shipping information for all new clinic POs
• Coordinate freight & delivery logistics and quoting for new and small clinic installs
• Manage install timelines, dependencies, and task tracking
• Follow up on missing goods, delivery issues, and backorders
• Partner with installers, vendors, and customers on schedules and expectations
• Maintain accurate tracking and reporting in Sheets/Excel
• Schedule regional installs and support operational planning
• Assist in process improvement, including workflow management
• Have a strong understanding of e-fulfillment roles to assist when needed

1 - 2 Years of Required Experience

• Freight quoting and BOL creation
• Proven coordination experience (logistics, operations, or project coordination)
• Proficient with Google Sheets or Excel, and basic computer systems
• Proven customer support

How You Know You’re Right For This Role:
You’re right for this role if communication, integrity, and attitude are how you operate when no one is watching. You’ve earned trust by owning work end-to-end on tracking shipments, managing timelines, following up until issues are resolved, and keeping everyone informed along the way. You work well with flexibility because you manage your time responsibly, hold yourself accountable, and know the job is done when installs are complete and expectations are met. You take pride in being dependable, organized, and proactive, and you value the freedom that comes with such ownership.

To Be Considered
Please include a brief summary introducing yourself, what you know about PT United, and explaining why your experience, work style, and sense of ownership make you a strong fit for our team.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Please include a brief summary introducing yourself, what you know about PT United, and explaining why your experience, work style, and sense of ownership make you a strong fit for our team.

Experience:

• Shipping documentation: 2 years (Required)
• Sheets or Excel: 2 years (Required)
• Freight Quoting: 1 year (Preferred)
• Project management: 1 year (Required)

Ability to Commute:

• Nashua, NH 03063 (Preferred)

Work Location: Hybrid remote in Nashua, NH 03063

Salary : $55,000 - $60,000