What are the responsibilities and job description for the Front Office Supervisor position at PT Solutions?
Location
Lyndhurst
518 Stuyvesant Ave, 2nd Floor
Lyndhurst, New Jersey 07071
United States
As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.
SUCCESS LOOKS LIKE
Ability to perform at or above budgeted metrics for visits and evaluations
Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
This position is front facing, contributing to clinic volume
Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
Monitor referral data and KPI’s
Manage clinic front office labor, schedules and PTO requests
Participate in Monthly 1 : 1 with Front Office Manager
Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement / billing team
Perform other duties or special projects as assigned.
BENEFITS
Competitive compensation with ability to earn performance-based incentivesFoster a positive work environment by living clinically through PT Solutions core valuesProfessional development and career progression Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
EXPERIENCE & SKILLS
PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
Keyboarding skills, with the ability to type 45 words per minute preferred.
Strong interpersonal, oral (including telephone skills) and written communication skills.
Good organization skills and an ability to prioritize to meet deadlines.
Proficiency in Microsoft Word, Excel, Window-based applications.
Excellent communication and relationship-building skills.
Complete understanding of medical reimbursement and technology.
Knowledge of basic bookkeeping and accounts receivable principles including basic.
Working knowledge of all standard office equipment.
Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
Must be able to work successfully in a fast-paced environment.
Strong customer service skills.
Basic knowledge of federal and state employment laws and regulations.
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