What are the responsibilities and job description for the Front Desk Administrative Assistant position at Psychology and Learning Center?
Description
Position: Front Desk Administrative Assistant
Reports to: Office Manager
Status: Full-Time
Responsibilities And Duties
Requirements
Minimum Qualifications and Competency Requirements:
Position: Front Desk Administrative Assistant
Reports to: Office Manager
Status: Full-Time
Responsibilities And Duties
- Answer phones, direct calls, check voice mail, and return calls throughout the day.
- Scheduling of patients and management of schedules, including rescheduling and cancelling appointments.
- General point of contact for patients’ pre- and post- service needs.
- Assist patients with registration and check-in.
- Work closely with the billing department to verify client insurance benefits and completing intakes for new patients.
- Act as the initial contact for patient issues and consult with management accordingly.
- Monitor patient accounts and collect co-payments and deductibles.
- Ensure that interactions between administration, employees, and customers operate cohesively.
- Record all patient communications within the chart according to policy.
- Maintain upkeep of patient charts by scanning in needed documentation, uploading documents as necessary, etc…
- Maintain overall cleanliness and appearance of the office throughout the day.
Requirements
Minimum Qualifications and Competency Requirements:
- Possess a high school diploma or equivalent
- Possess state criminal, child abuse, and FBI clearances
- Have taken the mandated reporter training within the past 5 years
- Knowledge of computers and standard computer programs, including Microsoft Word and Excel
- Possess the ability to learn new computer programs quickly and efficiently
- Possess the ability to work in a fast-paced environment while maintaining a positive attitude and quality of work
- Possess excellent interpersonal, organizational, and problem-solving skills.