Medical Office Staff/Medical Assistant- Psychiatry Clinic

**Location: El Paso, Tx
**Employment Type: Full Time
**Schedule: Monday - Friday - some Saturdays
**Pay: Based on experience
**Work Location: In person

We are seeking a compassionate, dependable, and hands-on Medical Office staff/assistant to join our mental health team. This is an active, patient-facing position that requires someone who is comfortable interacting directly with patients, supporting providers, and taking initiative throughout the daily clinical workflow.

Position Summary
The medical office staff/assistant will assist with clinical and administrative responsibilities to ensure smooth daily operations and provide an excellent patient experience. The ideal candidate will be comfortable working with patients who may have a variety of mental health needs and will demonstrate professionalism, empathy, discretion, and strong communication skills. The medical office staff/assistant will play an important role in supporting both our provider and patients. This is a hand on clinical and administrative position where you will work directly with patients and provider throughout the day.

Key Responsibilities
* Greet patients and provide a professional and welcoming experience.
* Obtain and document patient vital signs, medication information, and other clinical information as appropriate.
* Assist providers with patient intake and clinical workflows.
* Review and update patient demographic, medical, and medication information.
* Assist with medication reconciliation and communicate relevant information to the clinical team.
* Prepare patients for appointments and ensure necessary documentation is completed.
* Coordinate patient appointments, follow-ups, referrals, and other clinical needs.
* Assist with prescription refill requests and communicate with pharmacies and providers as directed.
* Answer phone calls, respond to patient messages, and route clinical questions to the appropriate team member.
* Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR).
* Assist with prior authorizations and insurance-related tasks as needed.
* Maintain patient confidentiality and comply with HIPAA and clinic policies.
* Assist with administrative tasks and general office operations.
* Maintain a clean, organized, and professional clinical environment.
* Perform other duties as assigned.

Qualifications
* High school diploma or equivalent required.
* Medical Assistant certification preferred, but not required.
* Previous experience in a medical office, outpatient clinic, or behavioral health/psychiatry setting preferred.
* Knowledge of medical terminology and basic clinical procedures.
* Experience with electronic health records (EHR) preferred.
* Strong computer and organizational skills.
* Excellent verbal and written communication skills.
* Ability to maintain patient confidentiality and exercise sound judgment.
* Ability to work effectively as part of a multidisciplinary healthcare team.
* Bilingual in English and Spanish is a plus.

Ideal Candidate
We are looking for someone who is:
* Compassionate and respectful toward patients.
* Professional and dependable.
* Organized and detail oriented.
* Comfortable working in a fast-paced clinical environment.
* Able to communicate effectively with patients, families, providers, pharmacies, and insurance companies.
* Comfortable working with patients experiencing a variety of mental health concerns.
* Committed to providing excellent patient care and customer service.

How to Apply
If you are compassionate, dependable, and passionate about helping patients receive quality mental health care, we would love to hear from you.

**Equal Opportunity Employer**

We are an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics under applicable federal, state, or local law.

Join us to be part of a dedicated team committed to delivering exceptional mental health services. Your energy and expertise will contribute to creating a positive experience for every patient while advancing your career in healthcare!

Pay: From $15.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• On-the-job training
• Paid training

Work Location: In person

Salary : $15