What are the responsibilities and job description for the Service Advisor Trainee position at PSTC?
Position Summary -
Under the supervision of the Service Manager and oversite by the Service Advisor , the Service Advisor Trainee is responsible for developing the skills necessary t assume the role as a Service Advisor to receive service work from the customer and communicate with the technician and customer through completion of the repair, including completion of the invoice. .
include the following. Other duties may be assigned.
· Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
· Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
· Creates work orders.
· Creates repair estimates based on the technician’s diagnosis.
· Communicates repair needs to customer and obtains approval for repairs.
· Completes invoice and obtains payment.
· Closes repair orders
· Other duties as assigned
Process warranty claims
**Applicants only - NO RECRUITERS**