What are the responsibilities and job description for the Customer Service Representative position at PSP Seals, LLC?
Job Summary
- Job Title: Customer Service Representative
- Department: Sales
- Location: On-site
- Employment Type: Full-Time
- Salary Range $45k-$50k
Key Responsibilities
- Process Orders: Enter sales orders received from email, phone, and portals accurately and quickly.
- Verify Data: Check pricing, discounts, shipping terms, and item numbers before approval.
- Coordinate Shipping: Work with the warehouse and logistics teams to track delivery dates.
- Resolve Issues: Answer customer calls, chats, and emails quickly and politely.
- Troubleshoot: Fix complex client complaints with smart solutions.
- Purchasing: Purchasing assistance as needed along with following up with Suppliers on Pricing/Delivery.
- Keep Records: Keep customer data and order statuses up to date in the database.
- Build Trust: Turn unhappy customers into loyal brand fans.
- Team Support: Share helpful feedback with other company departments.
Required Skills & Qualifications
- Experience: 2 to 4 years of order entry or customer service experience.
- Software Skills: Strong knowledge of Epicor - Prophet 21 enterprise system and Microsoft Office.
- Tech Skills: Fast typing speed and easy use of help-desk software.
- Communication: Clear verbal and written skills to deal with clients and staff.
- Attention to Detail: Ability to spot mistakes in large sets of data.
- Problem Solving: Ability to think fast and make good choices.
- Patience: Calm and kind attitude during stressful moments.
Salary : $45,000 - $50,000