What are the responsibilities and job description for the Hotel Front Desk Night Attendant position at PSP REALTY MANAGEMENT?
Job Summary:
We are seeking a reliable and customer-focused Front Desk Night Attendant to join our team and provide exceptional guest service during overnight hours. This role is responsible for managing the front desk operations, ensuring guest satisfaction, completing end-of-day tasks, and maintaining a safe and secure environment throughout the night.
Key Responsibilities:
- Greet and assist guests during check-in, check-out, and throughout their stay in a friendly and professional manner.
- Answer phones, respond to guest inquiries, and resolve any issues or complaints promptly and courteously.
- Monitor the security of the hotel, ensuring a quiet and safe environment for all guests and staff during the night shift.
- Process guest payments and maintain accurate records of transactions.
- Prepare and run night audit report; balance cash drawers and handle daily audit procedures as needed.
- Coordinate wake-up calls and other guest requests.
- Communicate effectively with other departments (housekeeping, maintenance, management) to ensure seamless service.
- Perform light cleaning and organizational tasks in the lobby and front desk area.
- Enforce hotel policies, including quiet hours and emergency protocols.
- Assist with setting up continental breakfast or preparing for the morning shift.
Qualifications:
- High school diploma or equivalent required; additional hospitality or customer service training is a plus.
- Prior experience in a hotel or customer service role preferred, especially in overnight or front desk positions.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer skills and familiarity with hotel management systems (e.g., Opera, Synxis, etc.) is a plus.
- Ability to work independently with minimal supervision.
- Must be available to work overnight hours, weekends, and holidays as needed.
- Ability to stand for long periods and perform light physical tasks.
Benefits:
- Competitive hourly wage
- Employee discounts on hotel stays
- Opportunities for advancement
- Training and development programs
Work Environment:
This role is typically performed indoors in a hotel lobby or front desk area. The environment is fast-paced and customer-facing, with periods of quiet during the overnight hours. The position may require standing, walking, or sitting for extended periods.
Job Types: Full-time, Part-time
Work Location: In person