What are the responsibilities and job description for the Director of Customer Relations position at PSP of America Inc?
Company Description
Bedding wholesaler and retailer looking to grow online and retail business.
Role Description
This is a full-time on-site role for a Director of Customer Relations, located in Newnan, GA. The Director of Customer Relations will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing customer accounts. Daily tasks will include managing customer service teams, developing strategies to enhance the customer experience, and working closely with sales teams to drive customer retention and growth.
Qualifications
- Customer Satisfaction and Customer Service skills
- Account Management and Customer Experience skills
- Sales skills
- Strong leadership and management abilities
- Excellent communication and interpersonal skills
- Ability to work on-site in Newnan, GA
- Bachelor's degree in Business Administration, Marketing, or related field
- Experience in a leadership role within customer service or account management