Digital Production QA Analyst

Overview

This analyst-level role within the Digital Commerce Operations team is responsible for ensuring executional quality and deployment readiness across Email, Push, and SMS channels. The focus is on accuracy, compliance, and operational readiness for high-volume campaigns through detailed QA across front-end content, back-end configuration, and deployment setup.

The position requires hands-on experience with Salesforce Marketing Cloud (SFMC) and a strong understanding of campaign validation prior to send. Collaboration with Operations, Marketing, Creative, Merchandising, CRM, and Product teams is essential to ensure campaigns are accurate, validated, and ready for deployment.

Key Responsibilities

• Perform end-to-end QA for Email, Push, and SMS campaigns, including front-end content, back-end configuration, and deployment readiness.
• Validate campaign setup within Salesforce Marketing Cloud (SFMC), reviewing configuration, targeting, personalization, and deployment settings prior to send.
• Ensure deployment readiness by confirming all required steps are completed before launch.
• Review and validate creative assets, copy, calls-to-action, links, and promotional language across channels.
• Ensure click-throughs, dynamic content, and personalization logic function as intended.
• Own and maintain PR and QA documentation from initial execution through final approval and deployment.
• Partner with Operations and Marketing teams to confirm promotional accuracy and campaign intent.
• Communicate cross-functionally to resolve QA issues and ensure executional accuracy.
• Document QA findings clearly and consistently to support auditability and operational transparency.
• Support high-volume, fast-paced campaign execution while maintaining a high bar for accuracy.
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3-4 years of hands-on Salesforce Marketing Cloud (SFMC) experience.
• 3-4 years of experience in digital messaging QA, email operations, or production roles.
• Strong understanding of deployment QA.
• Working knowledge of HTML with the ability to read and identify errors.
• Strong attention to detail and ability to stay focused for extended periods.
• Highly organized with excellent time management skills.
• Comfortable working in a high-volume, deadline-driven environment.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across cross-functional teams.
• Adaptable and comfortable with changing priorities and last-minute updates.
  
  

Preferred Qualifications

• Experience with Airship (Push) and Attentive (SMS).
• Experience QA’ing Push and SMS campaigns.
• Familiarity with Smartsheets or similar project management tools.
• Experience with Litmus.
• Basic HTML coding experience.
• AMPscript familiarity.
• Experience with analytical tagging for marketing tracking and reporting.
  
  

Additional Information

This position is 100% remote and is a 6-month contract with the possibility of extension or conversion to a permanent position based on performance and business needs. We are seeking candidates who are detail-oriented, dependable, collaborative, and comfortable with feedback and process-driven environments.