What are the responsibilities and job description for the Manager, Business Process Improvement position at PSECU?
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Manager of Business Process Improvement is responsible for leading enterprise‑wide initiatives that enhance operational efficiency, user experience, financial performance, and organizational scalability. This role oversees the evaluation, redesign, and optimization of processes across business units, ensuring alignment with PSECU’s strategic priorities and regulatory expectations.
The Manager of Business Process Improvement serves as a key leader and facilitator, partnering closely with stakeholders at all levels to identify improvement opportunities, reduce waste, enhance automation, and embed a culture of continuous improvement. The leader will serve as a strategic thought partner to the VP of Enterprise Optimization on enterprise‑level optimization priorities to drive measurable outcomes.
This role will lead cross‑functional project teams; ensure projects are delivered on schedule, within scope, and aligned with business outcomes and promote a culture of operational excellence and data driven decision making across the credit union.
Schedule: Monday - Friday 8:00am - 4:00pm; 2 days per week on site
In this position, you will
Bachelors: Business Administration (Required), Bachelors: Finance (Required), Bachelors: Operations Management (Required)
6 years of experience in process improvement, operational excellence, or related field. | Required
Lean Six Sigma - (LSS), Project Management Professional - (PMP)
The Manager of Business Process Improvement is responsible for leading enterprise‑wide initiatives that enhance operational efficiency, user experience, financial performance, and organizational scalability. This role oversees the evaluation, redesign, and optimization of processes across business units, ensuring alignment with PSECU’s strategic priorities and regulatory expectations.
The Manager of Business Process Improvement serves as a key leader and facilitator, partnering closely with stakeholders at all levels to identify improvement opportunities, reduce waste, enhance automation, and embed a culture of continuous improvement. The leader will serve as a strategic thought partner to the VP of Enterprise Optimization on enterprise‑level optimization priorities to drive measurable outcomes.
This role will lead cross‑functional project teams; ensure projects are delivered on schedule, within scope, and aligned with business outcomes and promote a culture of operational excellence and data driven decision making across the credit union.
Schedule: Monday - Friday 8:00am - 4:00pm; 2 days per week on site
In this position, you will
- Partner with Finance, RG&L, Technology, Risk, HR, and Member Experience teams to identify high‑value improvement opportunities that deliver measurable business results.
- Lead end‑to‑end process assessments using Lean, Six Sigma, value‑stream mapping, and other structured methodologies. Develop process documentation, including current‑state maps, future‑state designs, gap analyses, and standardized procedures.
- Manage a pipeline of process‑improvement efforts from intake through implementation and sustainment.
- Partner with ERM and Internal Audit to ensure process designs incorporate risk mitigation, compliance requirements, and strong internal controls.
- Lead change management efforts to support stakeholder readiness, communication plans, and adoption strategies.
- Track and report performance metrics, including cost savings, cycle‑time improvements, productivity gains, and compliance enhancements.
- Other duties as assigned.
Bachelors: Business Administration (Required), Bachelors: Finance (Required), Bachelors: Operations Management (Required)
6 years of experience in process improvement, operational excellence, or related field. | Required
Lean Six Sigma - (LSS), Project Management Professional - (PMP)