What are the responsibilities and job description for the Program Specialist position at PSD?
About PSD
Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy.
We Focus On Three Core Areas
Description
The Program Specialist plays an integral role in the support of our QA programs.
Primary responsibilities are to oversee all aspects of scheduling QC inspections to meet production goals. This includes calling customers to schedule QC inspections, maintaining calendars, submitting inspection reports to clients, and providing logistical, field, and customer support.
The Program Specialist will provide administrative support to QA programs as assigned, and this can include tasks for quarterly events, creation of slide presentations, reviewing and editing inspection reports, and tracking contractors’ remediation work.
What You Bring
18 - 22 USD per hour(Ithaca, NY (remote))
Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy.
We Focus On Three Core Areas
- High-impact energy efficiency programs that improve building performance.
- Workforce development and industry training to upskill professionals.
- Innovative software solutions to manage and analyze energy efficiency data.
Description
The Program Specialist plays an integral role in the support of our QA programs.
Primary responsibilities are to oversee all aspects of scheduling QC inspections to meet production goals. This includes calling customers to schedule QC inspections, maintaining calendars, submitting inspection reports to clients, and providing logistical, field, and customer support.
The Program Specialist will provide administrative support to QA programs as assigned, and this can include tasks for quarterly events, creation of slide presentations, reviewing and editing inspection reports, and tracking contractors’ remediation work.
What You Bring
- A High School Diploma is required. Associate or bachelor’s degree preferred.
- Strong organizational and time management skills with the ability to manage multiple priorities effectively.
- Prior experience conducting outbound or client-facing phone communications is preferred.
- Familiarity with energy efficiency program delivery and relevant residential and/or commercial technologies is a plus.
- Multilingual proficiency is a plus.
- Salary: Competitive, commensurate with education, qualifications, and experience.
- Benefits: Health Insurance, 401K savings plan, Life Insurance, Long-Term Disability Insurance, Flexible Spending Accounts, Paid Holidays, Unlimited Sick Leave, Paid Parental Leave, and a Paid Benefit Time program.
18 - 22 USD per hour(Ithaca, NY (remote))