What are the responsibilities and job description for the DNC Administrative Coordinator 4 position at PSC-Public Service Commission?
About this Job
The Louisiana Public Service Commission (“LPSC”) Do Not Call Program operates under LPSC rules and regulations, and State and Federal laws governing Do Not Call programs. The incumbent performs administrative support duties associated with the continuing development of administration and enforcement of the LPSC Do Not Call Program. The incumbent will be required to have a working practical knowledge of all facets of these laws pertinent to the operation of the LPSC Do Not Call Program.
An ideal candidate will possess the following competencies:Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Minimum Qualifications
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Processes applications and certified funds in conjunction with the solicitor registration process. This process includes reviewing documents for omissions or errors, drafting acceptance or rejection letters, processing approved solicitor information into the database/documentation systems, and setting up related system files.
- Responds to inquiries verbally and in writing concerning LPSC Do Not Call program functions from both solicitors and consumers. These responses require some interpretation of laws, rules, and regulations. Available for consumer/solicitor questions via phone, fax, and email.
- Analyzes consumer complaints to determine whether consumer is registered and effective under the LPSC Do Not Call program protections. Conducts the initial assessment of facts to determine if evidence submitted in complaint will support allegation that a violation of the program occurred.
- If the complaints meet the necessary criteria standards, collaborates with the Administrative Program Specialist C to prepare subpoenas, notices, regulatory letters, or any other documents to be used in the investigation.
- Assist the Administrative Program Specialist C in all areas of the LPSC Do Not Call program, including ensuring that all program records are maintained in compliance with the Records Retention Schedule.
- Incumbent will also serve as a backup for receiving and reviewing all mail, correspondence, packages, etc., and routing to the appropriate Staff or Division. Electronically tracks incoming correspondence, noting special actions when applicable.
Position-Specific Details:
Appointment Type: Probational and Promotional
Career Progression: This position provides the opportunity to advance within the division.
Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Sara Simpson
Louisiana Public Service Commission
Sara.simpson@la.gov
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Salary : $2,732 - $4,682