Coverage & Training Specialist

Coverage & Training Specialist |Office Pride
Perm/contract: Permanent

Reports to: High Profile
Account Coordinator
Oversees: N/A
Location: Lexington/
surrounding areas
Level: Entry

Hours: 20-40/week

About Office Pride
Office Pride is a commercial cleaning service specializing in maintaining clean and healthy
workplaces. As a company, it is our mission to honor God by positively impacting people and
workplaces. We believe that God crosses our paths with people on purpose and for a purpose, and
that every interaction should reflect that belief.

About the role
The Coverage & Training Specialist serves as a support position to the High Profile Account
Coordinator. This role ensures that customers are well loved by providing coverage and/or coverage
solutions so that 100% account service is achieved, as well as ensuring that employees are well loved
by providing comprehensive and effective training so that employees feel fully comfortable on their
first solo day of work.

Responsibilities

• Coverage

o Working with the High Profile Account Coordinator to curate plans to ensure that
customers are serviced 100% of the time
o Spending time learning each customer site within geographical assigned area in
order to be prepared for coverage situations

• Training

o Following 3-day training process to ensure that Account Specialists are adequately
prepared for their first solo day of work
o Training by the Right Hand Method for proven efficiency
o Training the Office Pride Color Coded Microfiber System to prevent crosscontamination

• Cleaning hours at assigned facilities

Candidate requirements

• Janitorial industry experience preferred
• Prior training experience preferred
• Weekend availability
• Evening availability