Logistics Analyst

Job Description

Logistics Analyst

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Summary:

The Logistics Analyst plays a critical role in supporting various North American clients by managing daily account activities and ensuring seamless coordination across internal teams, carriers, and customers. This position oversees shipping and receiving functions, tracks and confirms product deliveries, and resolves transportation-related issues to maintain a high level of service. Responsibilities include managing day-to-day logistics operations, proactively addressing delivery delays or disruptions, and communicating directly with carriers, customers, vendors, and internal stakeholders to ensure operational efficiency.

The role also involves providing guidance to clients on shipping requirements, supporting the Client Relations & Business Intelligence Department with data analysis, reporting, and process improvement initiatives. Additionally, the Logistics Analyst assists with special projects, claims management, and the development and implementation of client-specific reporting and performance metrics using Business Intelligence tools.

The ideal candidate brings strong analytical skills, excellent written and verbal communication, and a proactive mindset, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Job Requirements

Responsibilities:

• Manage correspondence and maintain professional relationships with freight carriers and customers.
• Develop and maintain relationships with carriers; recruit new carriers as needed.
• Track shipment, including pickup and delivery confirmation, and contact carriers for shipment updates or to resolve shipping issues.
• Proactively follow up on missing documentation, including Proof of Delivery (PODs), to ensure all required paperwork is received, properly filed, and accounted for; take initiative to track down outstanding items through consistent communication with carriers, internal teams, and clients as needed.
• Provide carrier compliance oversight, conduct root cause analysis, and manage shipment problem resolution.
• Evaluate operational gaps and inefficiencies in daily operations; recommend improvements.
• Update software systems with detailed shipment information and status updates.
• Develop, review, and adjust client-specific Standard Operating Procedures (SOPs).
• Establish customer-specific KPIs and provide related reporting and analytics.
• Perform ad-hoc and monthly reporting for both internal and customer needs, often under tight deadlines.
• Analyze client shipping trends to identify opportunities for additional services or cost savings.
• Assist with investigating and managing carrier claims and related issues.
• Contribute to special projects and process improvement initiatives.
• Provide monthly market updates on transportation and supply chain industry news and policies.
• Answer phones and emails professionally; manage multiple tasks and prioritize effectively.
• Demonstrate strong verbal and written communication skills.
• Transition seamlessly between working independently and collaboratively with vendors, carriers, clients, and internal teams.
  
  

Other Responsibilities

• Contribute to special projects, analytical initiatives, and client implementation efforts as needed.
• Perform additional responsibilities and tasks as assigned to support team and organizational objectives.
  
  

Job Requirements:

• Bachelor’s degree in Supply Chain & Logistics, Business, or a related field preferred; or 2–3 years of relevant experience in the logistics or transportation industry.
• Proficiency in project management tools and techniques.
• Experience with Transportation Management Systems (TMS) is a plus.
• Advanced computer literacy, including strong proficiency in Microsoft Office Suite.
• Experience with Tableau or other Business Intelligence tools is a strong advantage.
• Highly driven, energetic, and customer-focused with a proactive approach to service.
• Adaptable and effective in fast-paced environments with a strong sense of urgency.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with customers, vendors, and internal teams.
• Detail-oriented and well-organized, with strong multitasking and project management abilities.
• Skilled in analyzing and interpreting industry-related documentation and communications.
• Strong analytical and problem-solving skills, including performance optimization and troubleshooting.
• Ability to quickly learn new concepts, navigate ambiguity, and develop practical solutions.
• Maintains a high level of integrity, confidentiality, and ethical standards.
  
  

Other Requirements

Willingness to travel 10%-15%