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Manager of Workforce Planning

PSA Airlines
Charlotte, NC Full Time
POSTED ON 4/5/2026
AVAILABLE BEFORE 4/2/2027

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Manager of Workforce Planning is responsible for leading the workforce planning across multiple operational workgroups.  This role ensures staffing levels and flight schedule are aligned with the airline’s operating plan, training capacity, and budgetary targets in a reliable and efficient manner. 

Job Responsibilities

  • Lead team in engineering robust staffing models for Crew, Technical Operations, Stores, and training related workgroups.
  • Lead the workforce planning review of proposed flight schedules and provide structured feedback to American regarding staffing supportability, risks, and tradeoffs.
  • Champion a team responsible for delivering workforce and flight schedule plans that drive best in class operational performance and cost efficiency.
  • Partner with Crew Planning and Labor Relations to ensure vacancy bids and base balancing activities are contractually compliant and operationally sound.
  • Provide direct leadership for Workforce Planning Analysts, ensuring consistent analytical standards, prioritization, and accountability.
  • Identify workforce related risks (e.g., base imbalances, training bottlenecks, attrition volatility) and proactively develop mitigation strategies.
  • Lead workforce related variance analysis, reconciliation, and reporting, clearly communicating impacts and tradeoffs to senior leadership.
  • Support annual and ad hoc planning exercises related to budget development, schedule changes, and operational resiliency.
  • Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
  • Performs other duties as assigned.

Position Specifics

Qualifications

Required
  • Bachelor’s degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
  • 5 years of leading workforce planning in a complex multisite operation.
  • Previous experience leading data driven decision making.
  • Demonstrated experience developing workforce models and executing staffing decisions.
  • Ability to manage competing priorities in a fast paced, operationally critical environment.
  • Competence to influence others through outstanding interpersonal skills, collaboration, and negotiation skills.
  • Ability to speak/read/write in English.
  • If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
  • Advanced degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
  • Experience leading a team.
  • Knowledge of airline industry.
  • Knowledge of PSA’s collective bargaining agreements.

Additional Information

Supervisory Responsibility: This is a supervisory position.

Delegation: In absence, responsibilities delegated to the Director of Manpower Planning.

Authorities: None

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $49

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