What are the responsibilities and job description for the Operations Supervisor - PS DFW position at PS?
Who We Are
PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.
Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.
Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.
We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.
Role: Operations Supervisor
This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS DFW Operation. The Operations Supervisor will be on the floor, aiding in real-time feedback for other associates and assisting with customer service challenges. The Operations Supervisor will become proficient in the PS operation, working across all departments as they are an extension of the Operations Manager(s) on Duty.
This role is 100% onsite with a 5-day per week schedule based on operational needs. It may not be a traditional Monday to Friday schedule, as PS operates a 24/7 facility to meet our business.
Responsibilities & Expectations
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.
Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.
Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.
We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.
Role: Operations Supervisor
This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS DFW Operation. The Operations Supervisor will be on the floor, aiding in real-time feedback for other associates and assisting with customer service challenges. The Operations Supervisor will become proficient in the PS operation, working across all departments as they are an extension of the Operations Manager(s) on Duty.
This role is 100% onsite with a 5-day per week schedule based on operational needs. It may not be a traditional Monday to Friday schedule, as PS operates a 24/7 facility to meet our business.
Responsibilities & Expectations
- Supervise on the floor to ensure proper support for each day of operations.
- Enforce standards of service and operational SOPs.
- Partner with MODs to resolve EAST/customer service issues and conduct outreach.
- Continue to train new associates as needed (MA, OA, Host).
- Partner with MODs to resolve employee relations issues.
- Experience as a Senior Operations Associate or Senior Member Associate required or Control Room Associate, and/or previous Supervisory experience required.
- Currently holding a Customs and Escort icon on SIDA badge.
- Prior supervisory/leadership experience desired.
- Able to take direction well and apply feedback.
- Executes current role and evolving standards with precision.
- Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
- PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
- Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- 12 PTO Days / 6 Paid Sick Days Prorated Annually
- Monthly Health & Wellness and phone reimbursement
- Paid training
- A great career path with promotion opportunities.
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.