Concierge - PS LAX

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Concierge

The Concierge is a crucial part of the traveler journey, closing any gaps possible within 24-hours of travel and coordinating day-of needs related to onsite experience. They perform outreach 24-hours prior to travel, ensuring the experience will be enjoyable and successful for both the traveler and onsite operational teams.

Reports directly to PS LAX Director of Hospitality

Responsibilities & Expectations

• Traveler outreach via texting platform.
• Have knowledge of all operational departments to be able to successfully coordinate day-of travel needs.
• Suite planning and coordinating, including third party services and F&B orders.
• Field phone calls from onsite travelers, take orders and communicate information to pertinent departments.
• Reply to text and email inquiries within standard response time.
  
  

Requirements

• Experience working around confidential and sensitive information
• Experience in a customer service, airline and/or hospitality industry related role.
• Knowledge and proficiency in Microsoft systems.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize duties.
• Interpersonal and time management skills.
• Ability to quickly problem solve for the success of the traveler experience and flight reservation.
• Pass a pre-employment drug screening background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
  
  

Full Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses if applicable.
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.
  
  

Compensation $31.93/hour. Overtime opportunities available. This is a full-time, non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.