Sales Professional

Job Summary and Mission

The job of a sales professional is to sell flooring products to customers both in the stores and at their homes, service customer accounts, and assure a desired level of profitability on each sale. The sales professional plays an important role in the productivity and profitability of the store. The sales professional reports directly to the sales manager and works with other sales professionals to grow sales for the store. This position is non-exempt from The Fair Labor Standards overtime requirements.

Summary of Responsibilities

Under the supervision of the sales manager, the sales professional’s primary responsibilities are to sell flooring products to customers both in the stores and at their homes, service customer accounts, and assure a desired level of profitability on each sale.

Selling to Customers

• Maintain a level of professional knowledge about flooring products in order to effectively sell to customers.
• Use the appropriate sales process and customer service approach to sell flooring products and related services to customers.
• Attend regular company-sponsored training sessions to ensure continuous learning and improvement.
• Engage in a collaborative goal setting process by measuring, tracking, and evaluating individual performance with your sales manager.
• Contributes to the collaborative creation of a development plan to support goal achievement and professional growth and development.
• Assist in store promotions and events by actively participating in the implementation of the promotion and/or event.
• Manage the customer product sample lending process.
• Take financial responsibility in processing customer transactions (deposits, payments).
• Write and process sales orders and quotes by using measuring and estimating techniques to accurately account for the total cost of the sale.
• Coordinate with the sales manager to submit and approve all job quotes and sales orders.
• Communicate with the customer to schedule measurement and installation appointments.
• Hold administrative responsibilities including filling-out, filing, and processing appropriate paperwork.

Customer Service

• Go beyond what is expected by creating and offering an environment of outstanding customer service.
• Contribute to the sales floor activity and profitability by continuously learning, reviewing, and analyzing product information and data.
• Review the information made available by manufacturers about flooring products on a regular basis.
• Contribute to customer satisfaction even when the sale belongs to another sales professional.
• Ensure customer satisfaction by responding to and resolving customer complaints. While involving the sales manager, take action to resolve and prevent further issues.
• Follow up with customers before and after their orders are complete using preferred communication methods.
• Assist in maintaining store cleanliness including the organization of samples.
• Maintain store neatness and cleanliness by removing or discarding unnecessary materials, packaging, or papers.
• Meet all core standards as defined in the Core Standard Catalog for Carpet One.

Expectations and Qualifications
In order to perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. This job may also require you to drive between multiple locations including, but not limited to, customer sites. The sales professional will be expected to demonstrate an in-depth knowledge and understanding of the business, standards, and products of Carpet One. Sales professionals are expected to perform according to the following expectations in order to successfully achieve their assigned job responsibilities.

• 
  Create New Business
• Build Relationships
• Effective Sales Management
• Maintain Product Knowledge
• Interpersonal Skills

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school diploma, or equivalent, is required.
• At least one year of retail sales experience is encouraged.

Mathematical Skills:

• Understand and effectively communicate numerical data.
• Calculate figures and amounts such as discounts, interest, commissions, and percentages.

Computer Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Behavioral Skills:

• Demonstrate proficiency in planning, organization, and communication skills.
• Manage emotions in order to maintain relationships and generate results.
• Work effectively in teams while motivating employees.
• Leverage the synergy of people working together.
• Display a high level of energy and a positive attitude.