Team Leader, Proficiency & Deployment Team

Job Classification

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

About the role The Proficiency & Deployment Team is part of the Group Insurance Operations Excellence Team. This Team Leader role owns execution of the end-to-end proficiency pipeline—from hiring through full deployment—for a defined cohort of Disability Claim Managers (DCMs).

You’ll be accountable for candidate readiness, onboarding, staged training, coaching during short-term deployment, and recommendations for full deployment, ensuring clean transitions to receiving STD/LTD Team Leaders once a full deployment decision and effective date are set. You’ll report directly to the Proficiency & Deployment Manager (final decision maker for “fully proficient / full deployment”) and partner with L&D (trend-driven refresher learning), and receiving leaders to protect quality, pace, and retention.

This will be a hybrid role based out of Newark NJ, Fort Washington, PA. or Shelton, CT. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required.

What You’ll Do

• Own a cohort end-to-end: participate in hiring selection, then lead onboarding, staged training, and coaching through short-term deployment assignments through full deployment
• Set clear expectations and maintain a consistent coaching rhythm to drive proficiency, quality, and confidence
• Use readiness signals and performance data to manage progress (e.g., training milestones, proficiency indicators, quality trends, and early performance during short term deployment)
• Identify when a learner needs additional support or a reset; initiate those actions during short term deployment while Proficiency & Deployment leadership retains oversight
• Prepare and present full deployment recommendations to the Proficiency & Deployment Team Manager, supported by readiness signals and clear rationale
• Coordinate handoffs:
• Full deployment transitions to receiving STD/LTD Team Leaders once approved and an effective date is set (including context, strengths/risks, and early coaching focus)
• Partner with receiving Team Leaders to support a smooth transition and reduce post-deployment attrition
• Surface risks early (readiness gaps, quality issues, engagement/retention signals) and recommend mitigations
• Contribute to continuous improvement by identifying recurring friction points, coaching themes, and opportunities to strengthen stages, signals, and transition routines
• Ensure adherence to policies, procedures, and applicable controls while maintaining clear accountability and pace
  
  

Required

What you’ll bring

• Ability to recognize and adapt to different learning styles and effectively deliver training to ensure comprehension
• LTD and/or STD, Absence, and State Paid Leave product experience
• Group Insurance claims experience with strong contract knowledge and comfort applying procedures and best practices
• People leadership experience (or demonstrated coaching leadership) with the ability to drive performance through clear expectations and feedback
• Strong written and verbal communication skills
• Comfort operating in a high-change environment where cohort composition and assignments fluctuate
• Ability to use performance data to guide coaching, readiness assessments, and escalation decisions
• Proficiency with standard tools (Windows, Word, Excel, PowerPoint)
  
  

Preferred

• Experience supporting new hires through hiring, onboarding, and early proficiency-building in a claim operations environment
• Continuous improvement experience (process improvement, quality review, or change leadership)
• 1
  
  

What We Offer You

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.