What are the responsibilities and job description for the Desktop Support Engineer position at Prudent Technologies and Consulting, Inc.?
Role :- Desktop Support Engineer
Location :- Tulsa, OK (Hybrid)
Job Type : Contract – W2
Must Have Skills
- AMT Asset Management Software
- Desk Side Services
- Mac Hardware Management
- Hardware Asset Management
- Hardware Management - Printers
- Windows PC
Required Skills :
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Windows Operating systems Clients: Windows XP, Windows 10
- Servers: Windows 2008/2012/2016
- Knowledge of Active Directory
- ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers all models
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like WinZip, etc