What are the responsibilities and job description for the Customer Experience / Sales Operations position at PRTNR Recruiting?
A luxury lifestyle and home brand is seeking a Customer Operations & Client Experience Manager to lead the transformation and optimization of its customer experience and sales operations function across the Americas. Based just outside of Dallas in Irving, this is a highly visible leadership role focused on elevating customer service into a true extension of the sales organization while improving systems, processes, and operational efficiencies. This role is ideal for someone who thrives in both customer-facing and operational environments and enjoys building structure, optimizing workflows, and creating elevated client experiences within a luxury or premium brand environment. The ideal candidate will bring a blend of customer experience leadership, systems expertise, project management, and operational excellence. This person will partner closely with sales, warehouse operations, and cross-functional teams while helping shape the future structure of the department during a critical growth phase and ERP implementation. The role will support both retail and wholesale business needs while ensuring a seamless customer experience across all touch points. This is an exciting opportunity to join a growing luxury brand in a highly impactful role with the ability to shape processes, improve operations, and build a world-class customer experience function from the ground up.
Irving (Dallas), TX | Full-Time
Requirements:
• 3–5 years of experience in customer operations, customer experience, sales operations, or client services
• Management experience within luxury, premium, fashion, beauty, home, hospitality, or related industries preferred
• Strong operational mindset with experience optimizing systems and processes
• Experience working with ERP systems, implementations, or system migrations required
• Understanding of EDI systems and operational workflows strongly preferred
• Ability to work cross-functionally and communicate effectively across departments
• Strong client-facing communication and relationship management skills
• Experience supporting both wholesale and retail business channels
• Proven ability to lead teams, implement structure, and improve service standards
• Highly organized, proactive, detail-oriented, and solutions-driven
• Comfortable working onsite
• 3–5 years of experience in customer operations, customer experience, sales operations, or client services
• Management experience within luxury, premium, fashion, beauty, home, hospitality, or related industries preferred
• Strong operational mindset with experience optimizing systems and processes
• Experience working with ERP systems, implementations, or system migrations required
• Understanding of EDI systems and operational workflows strongly preferred
• Ability to work cross-functionally and communicate effectively across departments
• Strong client-facing communication and relationship management skills
• Experience supporting both wholesale and retail business channels
• Proven ability to lead teams, implement structure, and improve service standards
• Highly organized, proactive, detail-oriented, and solutions-driven
• Comfortable working onsite