What are the responsibilities and job description for the Outbound Call Center Representative position at PRP Wine International?
About Us
PRP Wine International has been bringing the world of fine wine directly to customers since 1989. As a partner of the global Pieroth family of wineries, we combine old-world wine heritage with a modern, relationship-driven sales approach.
We’re passionate about great wine from all over the world, meaningful customer connections, and building careers—not just filling jobs. Now, we’re launching an exciting new chapter in our Tampa office and looking for motivated people who want to grow with us.
The Opportunity
This is a full-time or part-time, commission-driven role for someone who loves talking to people, enjoys a fast-paced environment, and wants to build real income potential while having fun in the wine industry.
You’ll be working from our Tampa-area office, connecting with PRP customers all across the United States—helping them rediscover wines they love and re-engage with our brand.
And this is just the beginning: as our call center grows, this role will expand into new customer development and advanced sales opportunities.
What You’ll Do
PRP Wine International has been bringing the world of fine wine directly to customers since 1989. As a partner of the global Pieroth family of wineries, we combine old-world wine heritage with a modern, relationship-driven sales approach.
We’re passionate about great wine from all over the world, meaningful customer connections, and building careers—not just filling jobs. Now, we’re launching an exciting new chapter in our Tampa office and looking for motivated people who want to grow with us.
The Opportunity
This is a full-time or part-time, commission-driven role for someone who loves talking to people, enjoys a fast-paced environment, and wants to build real income potential while having fun in the wine industry.
You’ll be working from our Tampa-area office, connecting with PRP customers all across the United States—helping them rediscover wines they love and re-engage with our brand.
And this is just the beginning: as our call center grows, this role will expand into new customer development and advanced sales opportunities.
What You’ll Do
- Call existing PRP Wine International customers who haven’t purchased recently
- Re-ignite relationships through friendly, professional conversations
- Educate clients on new wines, promotions, and upcoming opportunities
- Build long-term customer loyalty and repeat business
- (Future growth) Participate in new customer outreach and acquisition efforts
- Strong communication skills and confidence on the phone
- Self-motivated, goal-oriented mindset
- Coachable attitude and desire for personal growth
- Sales or customer service experience is a plus—but not required
- Love for wine is great… curiosity is even better 🍷
- Commission-driven pay with real earning potential
- Full benefits beginning the first of the month following 90 days for FT employees only:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) program available for FT employees only
- Discount on wine for all employees
- Ongoing training and career development opportunities
- You’ll be part of a decades old company that still thinks like a startup
- Fun, energetic culture in a growing call-center environment
- Clear pathways for advancement as the department expands
- A chance to build a career in an industry people actually enjoy talking about