What are the responsibilities and job description for the Field Service Technician position at Proxes Inc?
Field Service Tech (2 YR Engineer/Tech EXP REQ) -Mundelein, IL
Service Technician
Job Description
- Install, commission, and provide machine start-up services for ProXES food processing, pharmaceutical and health care equipment.
- Provide hands-on machine training to customer maintenance personnel, production operators, and sanitation personnel.
- Perform complete mechanical and electrical diagnostic testing, troubleshooting and repairs to existing customer equipment.
- Perform inspections and routine electrical and mechanical maintenance on existing customer machines.
- Coordinate field installation and maintenance activities with millwrights, electricians, and on-site maintenance personnel.
- Track and maintain accurate records of all parts and materials used for repairs or replacements.
- Ensure that all service work meets the high-quality standards of ProXES, Inc.
- Maintain a safe and clean work area while working at customer sites. Adhere to all local safety and sanitation policies and procedures when on-site at customer location.
- Perform other miscellaneous field duties as needed.
- Maintain and repair in-house ProXES lab equipment.
- Assist customers with product testing and trials on ProXES lab equipment.
- Provide technical support to new and existing customers via telephone, e-mail, text, conferencing, etc.
- Provide parts quotes, process incoming parts orders, pull parts from inventory, and work with the shipping department to ensure timely delivery of parts.
- Provide spare parts recommendations to customers.
- Source spare parts from local vendors.
- Assist with shipping and receiving activities.
- Assist with annual inventory counts
- Maintain a clean, safe work environment.
- Report any issues to Service Manager
(This list is not exclusive, other responsibilities to be added or modified as required.)
Essential Job Skills / Requirements
- Certification from college or technical school in a trade field (HVAC, Electrical, Plumbing, etc.) is required.
- Minimum 2 year(s) in the role of a Field Service Engineer / Technician
- Experience with high voltages up to 480VAC, DC circuits and practical electrical / electronics theory.
- Experience with PLC hardware (Allen Bradley, Siemens), analog and digital I/O (software experience a plus).
- Ability to read and interpret mechanical and electrical drawings.
- Basic working knowledge of steam systems and components used for direct and indirect heating
- Strong communication skills. Bilingual (English/Spanish) a plus, but not necessary.
- Willingness to travel 50% to 75%.
- Ability to lift up to 100 lbs.
- Possible exposure to harsh environmental conditions including heat, cold, humidity, noise, and dust
- Prolonged periods of standing, stooping and bending.
- Ability to type and use computer systems such as: Word, Excel, PDF, Outlook
COVID-19 considerations:
ProXES Inc follows the local state protocols for wearing a mask. ProXES Inc's customers are requiring vaccinations before visiting their location. Only ProXES Inc employees that are vaccinated will be able to go to those locations.