Guest Service Representative

Job Title: Guest Service Representative

Location: Provo Marriott Hotel

Job Summary:

We are seeking a friendly and professional Guest Service Representative to join our team at the Provo Marriott Hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable stay. This role requires strong communication skills, a positive attitude, and the ability to handle various guest inquiries and requests efficiently.

Key Responsibilities:

- Greet and welcome guests upon arrival with a warm and friendly demeanor.

- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.

- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.

- Handle guest complaints and concerns with professionalism and a focus on resolution.

- Maintain a clean and organized front desk area.

- Collaborate with other hotel departments to ensure guest satisfaction.

- Process payments and manage cash handling procedures.

- Assist with reservations and provide support for group bookings as needed.

Skills and Qualifications:

- High school diploma or equivalent; additional education in hospitality is a plus.

- Previous experience in customer service or hospitality preferred.

- Strong communication and interpersonal skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

- Proficient in using computer systems and hotel management software.

- Flexibility to work various shifts, including weekends and holidays.

- A positive attitude and a commitment to providing excellent guest service.

We are an equal opportunity employer and welcome applications from all qualified individuals. If you are passionate about hospitality and enjoy working with people, we encourage you to apply for this exciting opportunity at the Provo Marriott Hotel.