Solar Service Department Coordinator

ProVision Solar is a solar and energy storage installation company, focused on climate change and helping our customers save on electric bills. We deliver high quality and reliable solar custom design and installation services. We are an experienced team of dedicated, hard-working and focused individuals and we are currently looking for solar service technician of all experience levels. Competitive pay based on experience.

Service Department Coordinator – Solar Installation Company

We are a growing solar installation company looking for a highly organized and detail-oriented Service Department Coordinator to support our service operations. This role is critical to keeping our service department running smoothly and ensuring an excellent experience for our customers.

Key Responsibilities:

• Answer incoming phone calls and respond to customer service inquiries
• Create, manage, and track service tickets from start to completion
• Schedule service appointments and coordinate technicians
• Order, coordinate, and track equipment and materials for service jobs
• Handle RMA requests with manufacturers and suppliers
• Invoice customers for completed service work
• Manage customer accounts and maintain accurate records
• Follow up on unpaid invoices and coordinate collections as needed
• Communicate clearly with customers, technicians, vendors, and management

Qualifications:

• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Comfortable handling phone calls, emails, and customer follow-ups
• Experience with invoicing, accounts receivable, or account management preferred
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiency with basic computer systems (CRM, ticketing systems, invoicing software, or willingness to learn)
• Solar, construction, or service department experience is a plus

What We Offer:

• Competitive pay based on experience
• Opportunity to grow with a fast-growing renewable energy company
• Supportive team environment
• Training and development opportunities

Qualifications:

• Valid drivers license is required
• Excellent customer service

Location

• Based out of Hilo

Company's website:

• www.provisionsolar.com

Please submit resume for review.

Aloha!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance

Experience:

• Solar Service: 1 year (Preferred)
• Construction: 1 year (Preferred)

Work Location: In person

Salary : $20