What are the responsibilities and job description for the Service Desk Coordinator position at ProviNET Solutions?
Job Summary
The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment.
What You’ll Do
- Respond to and resolve service desk tickets via phone, email, and remote support
- Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
- Access management for Microsoft, GSuite, and Electronic Health Record Applications
- Escalate issues as needed and keep users informed throughout resolution
- Collaborate with the service desk team to meet response and resolution goals
What We’re Looking For
- Associate’s degree or equivalent IT support experience
- 2–3 years of experience supporting Windows, Microsoft Office, and end‑user hardware
- Experience with remote support tools, Active Directory, and Microsoft 365
- Strong communication skills and a customer‑first mindset
- Ability to multitask in a service‑oriented environment
- CompTIA or Microsoft Industry Certifications a plus
Why Join Us
- Be part of a collaborative service desk team
- Gain hands‑on experience supporting diverse technologies
- Opportunities for ongoing learning, training, and skill development
- Make a direct impact by helping users stay productive
Salary : $50,000 - $60,000