What are the responsibilities and job description for the Regional Director of Operations position at Provincial Senior Living?
Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.
Position Summary
The Regional Director of Operations leads and supports communities in achieving operational and financial success. This role is responsible for resident satisfaction, occupancy growth, and revenue performance while ensuring exceptional living experiences. The RDO collaborates with Executive Directors (EDs) to drive results and uphold company standards.
Key Responsibilities
Community Leadership & Operational Excellence
JOB CODE: 1004748
Position Summary
The Regional Director of Operations leads and supports communities in achieving operational and financial success. This role is responsible for resident satisfaction, occupancy growth, and revenue performance while ensuring exceptional living experiences. The RDO collaborates with Executive Directors (EDs) to drive results and uphold company standards.
Key Responsibilities
Community Leadership & Operational Excellence
- Lead and support communities to achieve organizational goals and operational efficiency.
- Communicate a clear, resident-focused vision to all communities.
- Conduct regular community visits (typically four days per week) to assess performance and provide leadership.
- Monitor competition and market trends to maintain a strong market position.
- Hold Executive Directors accountable for achieving financial and occupancy targets.
- Develop and execute strategies to maximize occupancy and revenue.
- Review monthly financial statements and implement corrective actions for underperformance.
- Ensure each community meets or exceeds Net Operating Income (NOI) expectations.
- Analyze annual resident satisfaction surveys and implement improvement programs.
- Foster a culture of excellence by ensuring teams proactively address resident needs.
- Oversee recruitment, hiring, and development of Executive Directors and key community leaders.
- Provide coaching, mentoring, and accountability to drive team success.
- Encourage collaboration and best practice sharing across communities.
- Bachelor’s degree in a related field.
- 5 years of senior living leadership experience with a strong background in sales and operations.
- Proven ability to drive occupancy growth, financial success, and resident satisfaction.
- Strong leadership, communication, and strategic planning skills.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive team environment focused on excellence in senior living.
JOB CODE: 1004748