Enterprise Account Manager

ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With 100 team members, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and The Tennessean Top Work Places. To learn more, visit providertrust.com.

We are seeking an experienced Enterprise Account Manager responsible for the post-sales relationships with ProviderTrust’s valued clients, ensuring retention and growth through meaningful engagement with key account decision makers. A strong Enterprise Account Manager will possess demonstrated knowledge of the healthcare industry and a proven ability to excel in balancing customer needs with company business objectives. This role requires a strong, client-focused, and driven strategic mindset to discover opportunities to guide clients on receiving maximum value from their ProviderTrust solutions.

Job Requirements

• Experience: 3-5 years of experience in account or client management, with a proven track record of driving growth, strategy, and executive/decision-maker-level relationships
• Healthcare Knowledge: Experience in healthcare is strongly preferred, with a preference for backgrounds in Health Plans or Providers
• Tech-Savvy: Strong experience working with healthcare-related data and technology, with hands-on experience managing SaaS platforms
• Education: BA, BS, or Master’s degree in Business, Healthcare Administration, or related fields is preferred
• Relationship Building: Demonstrated success in cultivating and growing client relationships, showcasing product/service value, and identifying opportunities for account growth

Responsibilities

• Lead Strategic Account Planning: Guide internal teams and clients in strategic account planning to drive retention, growth, and value delivery. Own the end-to-end account experience
• Secure Renewals and Long-Term Relationships: Lead in strategy and process to complete client renewals
• Identify and Close Upsell Opportunities: Proactively identify and close upsell opportunities within your client portfolio to maximize revenue and drive account growth
• Collaborate on Cross-Sell Opportunities: Partner with the Business Development team to identify, scope, and close new cross-sell opportunities within your client accounts
• Foster Executive-Level Relationships: Cultivate strong, long-term relationships at all levels within client organizations, emphasizing decision-maker engagement and development
• Analyze Account Health and Risk: Monitor key client metrics to assess account health, identify risks, and develop strategies to mitigate risks and improve client outcomes
• Advocate for Client Needs: Build strong cross-functional relationships internally to prioritize client needs, escalate client satisfaction issues, and drive solutions that foster retention and growth
• Voice of the Client: Represent the voice of the client to drive innovation in products and services that align with market demands and enhance client value
• Adapt to Client Needs: Demonstrate flexibility in managing client relationships and resolving issues, adapting your approach to different situations while focusing on results
• Communicate Trends and Insights: Develop clear and concise communications that highlight how emerging trends in healthcare and compliance monitoring impact client strategies and workflows

What You Bring to the Table

• Demonstrated understanding of the healthcare ecosystem
• Based in Nashville with the ability to work 3 days in the office each week
• Knowledge and experience with Account Management methodology
• Ability to quickly learn proprietary data and technology products and understand the value proposition to our clients
• Possesses a strategic mindset able to focus on the bigger picture while ensuring day-to-day tasks are supported appropriately
• Solid understanding of Salesforce CRM and disciplined client record-keeping
• An ability to manage ambiguity and operate effectively. If the way forward is not certain, make sound decisions even in the absence of complete information
• An innate desire to be accountable for measured outcomes
• Ability to work in a team-based collaborative environment
• Proactive, positive self-starter with a passion for continually improving the processes around you
• Strong commitment to ensuring client business objectives and accountabilities are achieved
• Excellent presentation and meeting facilitation skills
• Demonstrated problem solving, critical thinking, communication, and relationship building skills
• Willingness to travel up to 20%, including local, regional, and national

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer

To be great at ProviderTrust, we find our team members have these things in common

• Gain energy from working in a fast-paced, creative environment
• Decision-making that employs a blend of data-driven insights and intuition
• Ability to multitask and handle multiple projects concurrently
• Resilience and positivity, able to address setbacks and bounce back quickly
• Resourcefulness, discovering creative ways to get things done
• Joy in making an immediate and positive impact
• Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

• Hybrid schedule: 3 days in office
• Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
• Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources
• Unlimited PTO, 11 paid holidays, and a flexible work schedule
• Internal professional growth, development, and mobility
• Daily all-company morning huddles to sync up across the business
• In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations
• Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
• Fitness stipend, wellness program, and cell phone reimbursement
• Modern Healthcare Best Places to Work (2021-2025)
• The Tennessean Top Work Places (2022-2025)