What are the responsibilities and job description for the Customer Service Supervisor - HealthLynked position at Provider?
Customer Service Supervisor - HealthLynked HealthLynked is looking for a full-time Customer Service Representative**to work at our office in Naples, FL**. In this role, you will take inbound calls and make outbound calls to help patients complete their HealthLynked member profile and be a conduit for the patient/provider relationship utilizing our integrated call center. _You will also act as a lead and supervise other customer service reps._ The ideal candidate will have experience in a telephone sales or customer service role and a basic understanding of medical terminology. Previous experience working with VOIP systems like Ring Central and any manager or supervisory experience would be a plus. Responsibilities * Answer incoming customer service calls * Make outbound calls * Supervise other customer service reps * Keep electronic records of customer interactions * Follow communication procedures, guidelines and policies Skills * Proven customer support experience or experience as a client service representative * Knowledge of medical terminology * Positive attitude and upbeat personality * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively Hours are 830AM-5PM Monday-Friday. No overtime, nights or weekends are required. Qualified candidates should submit a resume via this job posting for immediate consideration.