IS Customer Support Technician, Medford

**Description** **Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.** **Join the team where technology meets heart! As an End User Support superstar, you’ll be the go‑to problem‑solver who keeps our caregivers moving, our systems humming, and our technology shining. You’re the friendly face who tackles tech troubles with calm confidence, communicates clearly in any situation, and turns confusion into “I’ve got this!” moments. Whether you’re troubleshooting tricky issues, leading small projects, rounding with caregivers, jumping into fast-paced critical events, or partnering across teams and vendors, you bring communication savvy, sharp critical thinking, customer obsession, and true leadership vibes. You’ll juggle priorities like a pro, help optimize workflows, uplift teammates, educate caregivers, and keep service running smoothly with skill, empathy, and a can‑do attitude. If you love solving problems, lifting others up, and making technology feel easy—and fun—for everyone, this role puts you at the center of impact.** **Required Qualifications:** 2 or more years of experience in technical support -OR- at least one current certification in technology related field Experience using Knowledge management tools **Preferred Qualifications:** Associate's Degree in IT or IT related equivalent field of study Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or another related field of study Coursework/Training: Current certification A , Network , CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA. **Why Join Providence?** Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. **About Providence** At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. **About the Team** Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. **Requsition ID:** 417216 **Company:** Providence Jobs **Job Category:** Operations & Support **Job Function:** Information Technology **Job Schedule:** Full time **Job Shift:** Day **Career Track:** Technical/Skilled Support **Department:** 4011 SS IS STE CT SRVC OR **Address:** OR Medford 1111 Crater Lake Ave **Work Location:** Providence Medford Medical Center **Workplace Type:** On-site **Pay Range:** $28.11 - $43.00 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Salary : $28 - $43