Clerical - Employee Services Partner

The Providence Public School District (PPSD) is committed to supporting, developing, and enriching the lives of all children through world-class teaching in a culturally and linguistically diverse district. We serve approximately 22,000 students across 37 schools.

Reporting directly to the Senior Employee Services Partner, the Employee Services Partner will be responsible for transacting and directly supporting employee requests and inquiries around employee leaves, sick and vacation time, salary verifications, substitute management, and general online updates and maintenance of employee records. The Employee Services Partner will also support the HC Partner in fulfilling requests for the schools regarding employee personnel information.

The ideal candidate will provide high levels of customer service with the ability to work efficiently. In addition, the candidate will leverage technical applications and tools as well as drive continual process improvements.

Group 7, 12 month Clerical Position
**Contingent upon funding**

EDUCATION REQUIREMENTS:

• High School Diploma or GED Diploma required

• Bachelor’s Degree or equivalent professional experience preferred

• Successful completion of an appropriate clerical test

Qualifications:

• High School Diploma or GED Diploma required

• Bachelor’s Degree or equivalent professional experience preferred

• Successful completion of an appropriate clerical test

• Appropriate skills and/or knowledge of Microsoft Office (Word, Excel, Access) and Lawson as required or willing to be trained; Typing proficiency

• Strong interpersonal and communication skills and experience (including in person, phone, email)

• Exemplary organization skills and attention to detail maintaining and updating physical and digital employee records

• Demonstrated success in providing high levels of excellent customer service skills, verbal and written communication, and relationship building experience

• Excellent organizational skills and demonstrated ability to multi-task and prioritize daily tasks

• Ability to plan, organize, complete assigned work

• Strong interpersonal and communication skills and experience

• Tactful, with the ability to deal with a variety of situations and a high level of confidentiality

• Experience working effectively with a wide range of constituencies in a diverse community

• Bilingual preferred

DESCRIPTION OF DUTIES & RESPONSIBILITIES:

The Employee Services Partner’s responsibilities will include, but not be limited to the following:

COMPLIANCE AND EMPLOYEE INFORMATION MANAGEMENT

• Manage and coordinate all aspects, including records, of all leaves of absence administration including advising employees, preparation and intake of forms, submission of forms, and any required employee/manager follow-up

• Execute the attendance information management process

• Maintain employee files in line with school department’s policies and government regulations

• Coordinate all aspects of the separation process including paperwork (i.e. release agreements (when appropriate), and inform all applicable departments of changes (IT, Payroll, etc.)

• Maintain confidentiality regarding employee related processes and matters as required

EMPLOYEE CUSTOMER SERVICE

• Provide responsive and superior customer service to both candidates and employees as the first point of contact for all walk-in, email, and customer care center and support

• Work collaboratively with Senior Employee Services Partner for flagged attendance concerns and monitor absences to make necessary adjustments to ensure coverage

• Oversee arrangements for substitute coverage and enter staff absences as needed

• Complete employment verification and changes as requested

• General problem solving support for staff members

• Processing of resignations and retirements and off-boarding communication

• File all HR employee services related documents

SUBSTITUTE MANAGEMENT

• Manage and serve as the process owner with substitute staffing which includes hiring and placement

• Support onboarding and hiring process, scheduling and coordination of new hire orientations while supporting with new employee questions

• Conduct background screening as requested or assigned

• Welcome outreach to ensure substitute employees are set up on all HR systems, reports as appropriate

• Maintain daily data records of absence fill rates by school/department

• Maintain confidentiality of all records and transactions

• Process employment verifications

• Maintain confidentiality and follow school department, state, and federal policies and procedures

• Assist with special projects as requested or assigned

EEO Statement

Providence Public Schools is an equal opportunity/affirmative action employer that is actively seeking to increase minority recruitment among its administrators and teaching staff. PSD does not discriminate on the basis of race, age, sex, religion, sexual orientation, gender identity or expression, national origin, color, disability or veteran status. All programs are open to all individuals, regardless of their race, age, sex, religion, sexual orientation, gender identity or expression, national origin, color, disability or veteran status.

Notice of E-Verify Participation and Right to Work

Providence Public School District participates in E-Verify. Federal law requires all participating employers to verify the identity and employment eligibility of all persons hired to work in the United States. Please review the following posters for more information:

• Notice of E-Verify Participation (English/Spanish)
• IER Right to Work Poster (English/Spanish)