Restaurant Host (55024)

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Restaurant Host is responsible for maintaining an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.

DUTIES AND RESPONSIBILITIES:

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
• Maintain proper set-up of dining room
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Performs other related duties as assigned by management

QUALIFICATIONS:

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Effective verbal and written communication skills
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must speak proficient English

EDUCATION AND EXPERIENCE:

• Previous restaurant and/or customer service experience preferred

COMPETENCIES:

• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop, lift, and reach
• Continually required to lift/push/carry items up to 25 lbs.
• Occasional exposure to extreme heat or cold and loud noise

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability

Salary : $19 - $20