Operations Manager (54713)

Job Title: Operations Manager

Location: Courtyard by Marriott San Antonio Lackland
Management Company: Providence Hospitality

Job Description (Responsibilities)

Leadership & Team Development

• Assist in training, evaluating, counseling, disciplining, and motivating employees
• Coach and develop team members across Front Desk, Bistro (F&B), and Maintenance departments
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy
• Foster a positive, team-oriented, and service-driven work environment

Operations Management

• Oversee daily operations of Front Desk, Food & Beverage, and Maintenance/Engineering
• Ensure all departments meet brand standards, service expectations, and operational procedures
• Monitor staffing levels, scheduling, and labor productivity across departments
• Ensure proper functionality and upkeep of hotel facilities, equipment, and guest rooms
• Collaborate with department leaders to drive efficiency, service quality, and profitability

Guest Experience

• Ensure exceptional guest service standards are upheld across all departments
• Resolve guest concerns quickly and professionally, especially related to rooms, service, or F&B
• Anticipate guest needs and ensure teams deliver a consistent, high-quality experience

Safety, Compliance & Standards

• Report accidents, injuries, and unsafe conditions immediately
• Ensure all departments follow safety protocols, sanitation standards, and company policies
• Maintain confidentiality of proprietary information and protect company assets
• Ensure team members maintain professional appearance and adhere to uniform standards

Administrative Duties

• Communicate clearly and professionally with guests, team members, and leadership
• Review reports, logs, and financial data to identify trends and opportunities
• Answer telephones using proper etiquette and support operational needs as required
• Maintain strong cross-department collaboration
• Perform additional duties as assigned

Physical Requirements

• Stand, sit, or walk for extended periods
• Lift, carry, push, or pull up to 25 lbs
• Conduct routine inspections of interior and exterior hotel areas

Job Qualifications

Experience & Education

• Associate's degree in hospitality, business, or related field preferred
  OR equivalent combination of education and experience
• Minimum 2 years of experience in Management or similar leadership role in a Marriott hotel
• Experience overseeing Front Desk, Food & Beverage, and/or Maintenance operations strongly preferred

Skills & Abilities

• Strong leadership, coaching, and team-building skills
• Proven ability to manage multiple departments simultaneously
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, service-driven environment

Core Competencies

• Customer Service: Effectively handles guest concerns and delivers service excellence
• Teamwork: Builds positive team relationships and supports team success
• Managing People: Provides feedback, develops talent, and improves performance
• Ethics & Integrity: Demonstrates professionalism and accountability
• Organizational Support: Follows policies and supports company goals
• Professionalism: Maintains composure and respect in all interactions

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Basic Life and AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & State-required Sick Pay
• 8 Paid Holidays
• Hotel Brand Discounts
• Voluntary Short-Term & Long-Term Disability

Additional Information

This hotel is owned and operated by an independent franchisee, Providence Hospitality. The franchisee is a separate company and employer from Marriott International, Inc. and is solely responsible for all employment-related decisions.

Salary : $18 - $25