Receptionist

Salary: $21.43 - $23.63 Hourly
Location : Providence College
Job Type: Full-time Staff
Job Number: PC00218
Division: Academic Affairs
Department: Admissions
Opening Date: 03/27/2026
FLSA: Non-Exempt
Bargaining Unit: NU

Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in pursuit of the truth, growth in virtue, and service of God and neighbor. We seek candidates who can affirm and contribute to our

Providence College is also an equal opportunity employer and is committed to fostering a - an environment that reflects the rich diversity of the human family and is marked by justice, charity and the promotion of the common good and flourishing of all. We invite applications from qualified individuals who possess the experience, knowledge and commitment to develop the diverse learning environment envisioned as part of the Beloved Community. Women and minority candidates are strongly encouraged to apply. The College's Non-Discrimination policy can be found
Overview

Welcome prospective students and their families.
Duties and Responsibilities

1. Greet prospective students visiting campus and others coming to the Office of Admission reception area. Stay up to date on facts about the college to answer basic questions from campus visitors. Assist visitors with basic admission processes and calendar and redirect inquiries to members of the counseling staff when appropriate. (25%)
2. Manage the Office of Admission reception area and ensure that marketing materials are well stocked, refreshments are available, and the space is presentable and welcoming to guests. Track inventory and order replacement supplies, when necessary. Anticipate and plan for upcoming calendar to prepare marketing collateral, signage, and other materials needed to support upcoming group visits or campus events. (25%)
3. Coordinate with the Visit Experience Coordinator to understand and manage different events and staffing coverage. Assign counselors and Fellows to interview coverage and locations. Manage tour departures from the reception area, matching tour guides with groups of families, sending out groups on a rolling basis. Liaise with Friars Club to provide updates on changes to visit plan/request additional coverage when demand exceeds expectation. (20%)
4. Serve as supervisor (along with colleague) for team of student employees. Interview, hire, and training student workers; manage and approve time sheets. Coordinate coverage of their responsibilities as well as communicate consistently with his team. Ensure consistent coverage of reception area in absence of assigned students. (20%)
5. Assist with clerical tasks performed by the Office of Admission's operation staff, including data entry, credential processing, and answering of inbound phone calls. Serve as receptionist for Sr. Associate Vice President for Enrollment Management. Answer phone and determine appropriateness of putting through the caller. (10%)

MARGINAL DUTIES:

1. Perform all other duties as may be required.

Education and Experience

• High School education or equivalent
• One to three years of customer service experience or equivalent combination of education and experience
• Ability to multi-task due to interruptions by campus visitors in the middle of working on other tasks
• Ability to provide strong customer service skills
• Ability to work on several projects at the same time and see them through to completion
• Ability to work some weekends
• Ability to determine urgency of requests and act accordingly
• Must have basic experience with Microsoft Office suite

Supplemental Information

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
Providence College offers a comprehensive range of valuable benefits to eligible employees, which are designed to:

• Promote the health and well-being of you and your family
• Provide financial security while you are working
• Build financial resources for retirement
• Help you balance personal and work responsibilities
• Provide educational opportunities for you and your family

These benefits include but are not limited to health, dental, 403b retirement plan, flexible benefits plan, tuition benefits, employee assistance plan, college paid basic life insurance and long-term disability insurance, and paid time off. To learn more, please visit our Employee Benefits website by clicking the following link: https://human-resources.providence.edu/benefits/