What are the responsibilities and job description for the Transportation Scheduling Coordinator position at Provide A Ride?
Join Our Team
Provide A Ride is seeking organized, detail-oriented professionals to join our Scheduling Department as Transportation Scheduling Coordinators. In this role, you will play a vital part in ensuring members receive reliable, timely transportation to essential medical appointments by coordinating services with our transportation provider network.
If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about helping others, we'd love to hear from you.
What You'll Do
- Coordinate daily member transportation by working directly with our network of transportation providers to secure trip coverage.
- Schedule non-emergency ambulance transportation for members requiring specialized services.
- Monitor scheduled trips and work with transportation providers to resolve consistent no-shows and service concerns.
- Verify long-distance transportation requests to ensure member eligibility and prevent unnecessary use of transportation resources.
- Contact members to provide courtesy outreach and assist with scheduling recurring dialysis transportation.
- Coordinate with internal departments and transportation providers to ensure timely and accurate trip scheduling.
- Maintain accurate trip documentation and update scheduling systems as needed.
- Prioritize urgent transportation needs while managing multiple tasks in a fast-paced environment.
- Provide exceptional customer service while supporting members, transportation providers, healthcare facilities, and internal departments.
What You'll Bring
- High school diploma or GED required.
- Experience in scheduling, dispatch, logistics, healthcare transportation, or customer service preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with computer systems and the ability to learn scheduling software.
- Attention to detail and strong problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Why Work with Us?
- Full-time, Monday–Friday schedule with 8-hour shifts between 7:00 AM and 8:00 PM
- Paid Time Off (PTO)
- Paid Holidays
- Health insurance benefits
- Comprehensive training and ongoing professional development
- Rewarding work that helps members access essential healthcare services every day
Location:
Provide A Ride
Beachwood, Ohio (On-site)