Client Integrations Specialist

Purpose of this Role:

The Client Integration Specialist is responsible for managing the end-to-end process of integration requirements gathering, testing, and troubleshooting for the family of 360inc products. This role works closely with client technical resources, third-party vendors, and internal product management and development teams to ensure seamless integration delivery, expedite new integrations, and maintain existing production integrations. The Specialist plays a key role in understanding client needs, translating those into technical requirements, and ensuring integrations meet business objectives.

Essential Duties and Responsibilities:

• Collaborate directly with assigned client technical teams and third-party technology vendors to:
  • Gather detailed integration requirements and document specifications.
  • Understand client systems, workflows, and operational environments related to integrations.
  • Translate client business needs into clear and actionable technical requirements for internal teams.
• Partner with a360inc product management and development teams to:
  • Coordinate integration testing in staging and testing environments.
  • Identify, troubleshoot, and resolve integration issues during testing and after deployment.
  • Support prioritization and timely delivery of integration projects.
• Facilitate communication between clients, vendors, and internal stakeholders to:
  • Provide status updates, manage expectations, and escalate issues as necessary.
  • Assist clients in navigating integration onboarding and issue resolution processes.
• Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs.
• Contribute to process improvements related to integration lifecycle management.

Knowledge, Skills and Abilities:

• Ability to work directly with external clients and vendors to gather business requirement and translate requirements to a documented vision and scope to be carried out by the technology team
• Strong understanding of API integrations, middleware, and common integration technologies.
• Experience in integration testing, troubleshooting, and problem resolution.
• Ability to gather, analyze, and document technical requirements from non-technical stakeholders.
• Ability to dissect, analyze and propose alternatives to resolve customer issues/problems
• Ability to consider the business implications of the application of technology to the current business environment
• Experience producing process and work flow diagrams
• Excellent communication skills, both verbal and written, to effectively engage with clients, vendors, and internal teams.
• Detail-oriented with strong organizational skills and ability to manage multiple projects concurrently.
• Familiarity with software development lifecycle (SDLC) and agile methodologies preferred.
• Ability to work independently and as part of a cross-functional team.

Training and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Analysis, or a related field, or equivalent combination of education and experience.
• 3 years experience in integration management, business analysis, or related client-facing technical role.
• Proven experience working with clients and third-party vendors in technology integration projects.
• Experience with technology applications in the mortgage services industry is preferred.
• Experience with testing, troubleshooting, and maintaining software integrations in production environments.