What are the responsibilities and job description for the Entry Level Customer Service Analyst position at Provalus?
Company Description
Provalus, established in 2017, is a 100% US-based outsourcing organization committed to building technology opportunities in underserved communities. By fostering talent in rural, veteran-focused American areas, Provalus is creating a dedicated and skilled workforce that drives innovation and contributes to strengthening America’s future. The company provides reliable, scalable, and high-quality BPO and IT services, delivering exceptional value to its technology clients and their end-users. Provalus takes pride in nurturing local talent to create meaningful career opportunities.
Role Description
This is a full-time, on-site position for an Entry Level Customer Service Analyst based in North Wilkesboro NC The role involves providing top-tier customer support, resolving queries, analyzing customer needs, and ensuring satisfaction through effective communication and service delivery. The Customer Service Analyst will handle inquiries with a focus on delivering clear and positive outcomes, while enhancing overall customer experiences.
Qualifications
- Strong Customer Support and Customer Service skills, with a commitment to ensuring high Customer Satisfaction
- Analytical Skills to effectively evaluate customer issues and develop appropriate solutions
- Excellent Communication abilities, including verbal and written skills, to deliver clear and empathetic support
- Ability to manage responsibilities in an on-site, team-oriented environment
- Highly motivated individual with a willingness to learn and adapt