What are the responsibilities and job description for the Customer Service Advocate position at Prov Inc?
About Prov:Founded in 2004, Prov was established with the mission to make reliable testing solutions accessible to everyone. More than 18 years later, we continue to deliver innovative and user-friendly exam services to administrators and candidates across a wide range of industries.Each year, Prov supports hundreds of thousands of individuals as they pursue professional licensing. As part of this process, our Proctors and Onboarding Agents play a crucial role in guiding candidates through remote exams taken from home, work, or other secure locations.Position Overview: Customer Service Advocate Location: In-office (Sandy, Utah) Schedule: Monday to Friday, 6:00 AM - 2:30 PM MT Employment Type: Full-time Pay: $17.00 - $19.00/hour Expected Hours: 40 hours/weekKey Responsibilities:Deliver exceptional customer service and support to candidatesTroubleshoot minor technical issues and assist candidates as neededAnswer inbound calls & chats, and provide clear helpful information to test takersAny duties or tasks assigned by the supervisorQualifications:Minimum Requirements:Proficient with computers and able to resolve minor tech issuesStrong verbal and written communication skillsReliable, detail-oriented, and adaptableEager to learn and growPreferred Qualifications:Prior experience in customer serviceBenefits:401(k) with employer matchPaid holidays and PTOMedical, Dental, and Life InsuranceSupplemental Life Insurance optionsPaid training and ongoing supportWork Environment: This is a fully in-person position based in our Sandy, UT office.Relocation: Candidates must be able to relocate to Sandy, UT 84070 prior to starting.EEO Statement: Prov Exam is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.
Salary : $17 - $19