Jr. Associate - District Support

Entry Level

Position Start Date: February 2nd, 2026

Position Closes - December 1st, 2025

Job Overview:

We are seeking a Jr. Associate – District Support to join ProUnitas Inc. The ideal candidate will play a crucial role in driving the success of our products and services by collaborating with cross-functional teams and ensuring the delivery of high-quality, student-centric solutions. The associate plays a dual role in supporting the product and district success teams, collaborating closely with members of both teams to support the day-to-day and ceremonial tasks needed to be achieved. Particularly, the transferrable and essential skills related to customer service are sharpened in this role.

What makes us special:

• We are nimble and things are not set in stone. Be ready to adapt to the ever-changing landscape of our school districts. We grow or die by embracing uncertainty.
• We look out for each other. Our people constantly look for ways to add value and to take care of the team and the mission.
• We’re not just a technology company. We are a technology company with a soul – people and relationships in and out of the office are intimately a part of our work. When we take care of our customers, we inadvertently take care of the students that they care for.

Reporting Structure:

• The Jr. Associate – District Support will report to the District Support Lead

Role Responsibilities:

• You will be a part of the District Support team, and the list of expectations are varied based on current need and time of year, different responsibilities are emphasized while others are deemphasized.
• User Support (15%-20%): Respond to user inquiries, concerns, and questions using JSM (Jira Service Management) or similar service platform. Provide timely, accurate, and helpful responses to ensure satisfaction.
• Reports and Data Support (15%-20%): Support creation, maintenance, and use of reports. Help District Success with data requests and fidelity checks of user input.
• Training (7%-10%): Conduct training sessions, office hours, and open labs. Support larger district trainings with Q&A, parking lot, or in-room help.
• Resource Building and Documentation (8%-10%): Develop and maintain help guides and resources for users and District Success Consultants.
• Service Provider Support (8%-10%): Maintain service provider database, onboard new providers, follow up on incomplete onboarding, and assist districts with uploads.
• User Feedback Protocols (10%): Capture qualitative and quantitative feedback via surveys, focus groups, interviews, and behavior observation.
• Maintaining Training Materials (5%-10%): Keep training materials current and aligned with product updates.
• Meeting Support (5%-10%): Handle logistics for internal and external meetings, including agenda prep and scheduling.
• Maintaining User Database (5%-8%): Ensure user accounts are correctly activated/deactivated and routing rules updated for district staff changes.
• Auditing (5%): Review records and data across district environments for accuracy and consistency.
• Continuous Improvement: Seek feedback and improve support processes. Model respect, compassion, and positivity.

Location:

• In-office for first 6 months, then potential transition to hybrid (2 remote, 3 in office).

ProUnitas commitment to you:

• Comprehensive onboarding with a 6-month runway to learn processes and systems.
• Open access to leadership for questions and feedback.
• Open access to District Support team for modeling and guidance.
• Growth opportunities with bonuses, pay increases, and promotion consideration at 6 months.

Requirements:

• Insanely curious and asks good questions.
• Adaptable to new and changing priorities in a fast-paced environment.
• Collaborative team mindset and commitment to collective success.
• Strong customer service and training/support skills.
• Excellent communication and interpersonal skills.
• Good decision-making, time management, and problem-solving skills.
• Self-reflective, humble, and growth-oriented.

Salary range

$50,000 - $55,500 per year