What are the responsibilities and job description for the Customer Support Administrator position at Protrude Technologies?
The Customer Support Administrator provides administrative assistance to the support team, ensuring customer inquiries, tickets, and documentation are handled accurately and promptly.
Key Responsibilities
• Manage customer records, support tickets, and documentation
• Assist with customer onboarding, account updates, and service coordination
• Prepare support reports and performance summaries
• Communicate with clients to ensure timely follow-up
• Coordinate issue escalation with technical teams
• Maintain internal support logs and knowledge systems
Qualifications
• Experience in customer service or support administration
• Strong communication and organizational skills
• Ability to handle multiple customer-related tasks
• Proficiency with customer support or CRM platforms
• Detail-oriented with strong follow-through