Medical Assistant (MA)

Location: Birmingham, AL

Job Type: Full-Time, On site

Schedule: 40 hours per week, including one weekend day (Saturday or Sunday) every week

Position Overview

We are seeking a dependable and patient-focused Medical Assistant (MA) to support its Birmingham, Alabama clinic.

This role combines front-desk administration with basic clinical support. The primary responsibilities include answering phone calls, scheduling appointments, greeting patients, managing check-in and check-out, assisting with saliva-swab drug screen collections, and recording vital signs as assigned.

Key Responsibilities

Front Desk & Patient Services

• Answer incoming calls, manage high call volumes, schedule appointments, take messages, and direct calls appropriately.
• Maintain accurate patient information in the electronic medical record (EMR) system.
  
  

Clinical Support & Specimen Collection

• Assist with saliva-swab drug screen collections.
• Follow chain-of-custody procedures for specimen identification, labeling, documentation, and handling.
• Verify patient identity, obtain required consents, and complete collection forms.
  
  

Documentation & Compliance

• Maintain patient confidentiality and follow HIPAA requirements.
• Follow clinic protocols for specimen collection and patient documentation.
  
  

Required Qualifications

• High school diploma or GED.
• Current BLS/CPR certification, or willingness and ability to obtain it within 30 days of hire.
• Strong telephone communication and customer service skills.
  
  

Preferred Qualifications

• National Medical Assistant certification, such as CMA, CCMA, RMA, or NCMA.
• Completion of an accredited Medical Assistant training program.
• Specimen collection training or certification.
• At least one year of experience in an outpatient clinic, urgent care, occupational health, or a similar healthcare setting.
  
  

Benefits

• Hourly, non-exempt position.
• Medical, dental, and vision insurance.
• Employer-paid disability and life insurance.
• 401(k) retirement plan with employer contribution.
• Paid time off (PTO).
• Paid holidays.