Project Manager

Project Manager

$90,000 - 100,000/year

About Prototek

Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit www.prototek.com.

Job Summary

The role of the Project Manager is to manage, maintain, and serve strategic large volume business accounts. This position will manage the overall customer experience, from project review to post-project support, to ensure a positive and sustained relationship. This position will have proficient manufacturing knowledge to align customer project requirements with company offerings and coordinate work across several business units. The ability to develop strong relationships, communicate effectively, and keep work organized will be crucial for success.

Essential Functions

• Deliver outstanding customer service leading to deep business relationships, trust, collaboration, and sustained volume of business
• Serve as named customers’ main point of contact for customer service, RFQ and order follow up, account planning, production status and priorities, quality actions, follow on work, and overall specific customers’ account management across the company.
• Maintain strong business relationships with key decision makers and influencers within assigned accounts; use networking skills to grow contact portfolio within assigned accounts and document customer interaction within specified CRM.
• Sustain repeatable business volumes leveraging customer part lists, standard pricing, blanket orders, long term agreements
• Identify and document customer roadmaps for future growth leading to clear forecasting and understanding of customer budget and demands. work cross-functionally to ensure company is aligned with customer road map and set courses for success in gaining share.
• Research, question, and understand customer total needs and annual budget to identify opportunities to gain share of wallet
• Recommend best combination of technologies, materials, processes, etc. based on project, budget, and timeframe requirements
• Prepare quotes by studying 2D prints, CAD files, and other documentation; leverage instant quoting tools and collaborate with estimating and operations personnel to confirm quote specifications as needed
• Collaborate with supporting team members for quote preparation and customer service requests as needed.
• Utilize effective pricing strategies to meet company revenue and profitability goals.
• Collaborate with production team to manage customer timeframes in conjunction with the production capacity across multiple business units
• Monitor manufacturing progress for critical deliveries, identify the need for issue escalation, and recommend alternative solutions
• Verify completed projects against predetermined quality standards to ensure customer satisfaction
• Initiate, support, and implement continuous improvement activities to reduce overall costs, improve quality and improve cycle times to further delight and retain customers
• Remain highly informed of industry trends, market activities, and industry competitors to gain experience and identify opportunities for company growth
• Other duties as assigned
  
  

Technical Competencies

• Proficient knowledge of project management discipline
• Proficient knowledge of manufacturing services including metal fabrication and additive technologies for all uses.
• Proficient knowledge of industry materials, applications, and technologies
• Proficient knowledge of reading designs, prints, and other technical drawings/files
• Proficient relationship management skills
• Proficient negotiation and presentation skills
• Proficient knowledge of general business practices.
• Basic knowledge continuous improvement methodologies and tools
• Proficient computer literacy, including Microsoft Office, CRM, ERP and CAD related software
  
  

Behavior Competencies

• Demonstrate effective written and verbal communication skills to tactfully manage interactions with customers and colleagues
• Organize, prioritize, and manage multiple simple to medium complexity projects in a cross-functional environment
• Grasp intermediate concepts, anticipate possible problems, and generate creative approaches with high-level problem-solving skills.
• Exercise sound judgment in ambiguous situations when time is critical
• Demonstrate initiative and personal accountability to meet work demands, work effectively under pressure
• Demonstrate motivation and adaptability to achieve individual and company goals
• Take a strong focus to accuracy and detail of work
  
  

Education and Experience:

• Degree in Business, Manufacturing, Engineering, Design, or related field required
• 5 years in project management or program management roles serving customer deliveries
• 2 years’ experience in traditional and/or additive manufacturing required
• 1 years’ experience in project management/customer service within the manufacturing industry preferred
  
  

Physical Requirements/Work Environment

• Ability to sit for extended periods of time
• Ability to use hands and fingers to operate computer and handle/feel small and large parts
• Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus
• Ability to lift up to 35 lbs occasionally throughout work week
• Noise conditions in production areas can be moderate to extreme, PPE required and provided
• Production areas may contain fumes or airborne particles, PPE provided upon request
• Occasionally requires time pressures, urgent situations, and frequent rerouting of tasks.
  
  

Work Hours/Travel:

• 1st shift work schedule, Monday – Friday with a minimum of 8 hours per day
• Occasionally requires irregular schedule/overtime
• Remote work available upon approval and completion of training
• Occasional local and overnight travel 20% or less to meet with key customers
  
  

What Prototek Offers:

• Career advancement opportunities
• Flexible Schedule
• Competitive pay scale
• Paid time off (PTO) starting at 80 hours with annual increase for each year of service
• 9 paid Holidays annually
• Education reimbursement program
• Health, dental, vision, life and short-term disability insurance
• Company paid life and long-term disability insurance
• Employee Assistance Program (EAP)
• 401(k) match: 100% of 3% and 50% for 4% and 5%
  
  

Additional Information:

Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.

Employment for this position is contingent upon Prototek’s successful award and execution of a client contract. Should the contract not be awarded or be materially modified, Prototek reserves the right to rescind the offer of employment.

Apply TODAY! We look forward to meeting you!