Vendor Relations Manager

Protos Security is the largest technology-enabled security officer management company in the U.S.  In addition to providing our clients with industry leading security management software, Protos offers security guarding services via a national network of 4,000 vetted and managed, local security vendors.  

We are currently looking to hire a Vendor Relations Manager (“VRM”) to work in-person, full-time, at our Norwalk, CT, headquarters.  As a member of the VRM team, you will manage the strategic relationship for an assigned book of vendors within your portfolio; executing day to day activities that support and improve vendor performance and ensure overall vendor engagement.  If you are someone who thrives in a team environment, enjoys developing lasting relationships, values customer satisfaction, and wants to be a strategic partner in the growth of an industry-leading service organization working each day to keep people safe, read on!  

Essential Duties and Responsibilities:

• Serve as the main point of contact for vendors within your geographically assigned portfolio
• Build multiple relationships within vendor companies including owners, executives, decision makers, operators, and security supervisors
• Leverage your understanding of vendor service offerings, vertical specialization, price levels, and other company attribute data to ensure the best vendor to client match; requesting pricing quotes when required 
• Proactively assess, clarify, and validate vendor needs on an ongoing basis; communicating those needs internally, and developing plans designed to deliver results 
• Develop regular reporting and feedback to maximize vendor engagement through quarterly business reviews and KPI discussions
• Maintain vendor and contact profile data within Salesforce; documenting all interactions in real time 
• Act as an interdepartmental liaison, sharing relevant vendor information with Protos’ operations, compliance, quality assurance, corporate development, sales, and strategic accounts departments
• Be a team player, sharing best practices and lessons learned with other members of the VRM team to ensure a level of consistency across all geographic vendor portfolios  
• Maintain a positive and professional demeanor, representing Protos in full compliance with applicable laws, regulations, policies, and procedures
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

Qualifications:

• Bachelor's degree from an accredited four-year college or university
• Account management experience is a major plus  
• 2 years of experience overseeing an assigned book of business within a service environment preferred; similar experience within procurement, sales, or a similar role - responding to client needs in a service industry - may be considered
• Analytical mindset, comfortable operating in a metric driven environment without losing sight of the big picture; capable of managing and processing inputs from multiple data sources
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems quickly
• Excellent listening, interpersonal, negotiation and presentation skills
• Customer service mindset; applied to both internal and external partners 
• Demonstrated ability to work in a team-oriented environment
• Strong computer skills (including MS Office, Excel, Word, Teams, and PowerPoint)
• CRM experience; specifically an above average understanding of Salesforce 
• Experience in the security guarding industry is a strong plus

Additional Information:

• Travel - up to 15%; candidate must be available to support all U.S. time zones
• Position is full-time, exempt
• Compensation is commensurate with experience
• Relocation is not available; candidates must live within an acceptable commuting distance to Norwalk, CT 
• Benefits include Health, Vision, Life and Dental Insurance; Paid Time Off; Retirement Plan 401(k); Flexible Spending Account / Health Savings Account; Employee Assistance Program 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visit our website today!  www.protossecurity.com