Customer Service / Order Entry Specialist

Protime Sports is a Seattle-based sportswear wholesaler that specializes in marketing and selling soccer, baseball, basketball, volleyball apparel and equipment nation-wide to teams, clubs and dealers. We are an industry leader and as meticulous about the customer experience as we are about the quality of our products. We are committed to finding a talented individual who shares our passion for service and excellence.

Qualified applicants should possess excellent organizational and computer skills, an ability to multi-task, have great communication skills along with an interest in a long-term career path that allows growth within a stable company.

Responsibilities:

• Answering phones, attending to walk-in/will call customers, and responding to emails in a timely fashion. * Please note that this position requires the ability to walk up and down stairs multiple times per day, as well as lifting boxes to help customers as needed *
• Process payments utilizing electronic system.
• Create Excel spreadsheets using information provided by customers and creating Sales Orders (QuickBooks).
• Use online system to retrieve information and create orders.
• Work with the production team and Sales Representatives to provide total customer service by taking responsibility for order processing from order creation to shipment of product.
• Follow orders through processing (requires walking up and down stairs, between the offices and production floor, to answer questions and check on order progress)
• Assisting with any other duties as required.

Required Skills:

• Ability to demonstrate good commonsense and sound judgement.
• Ability to ask questions, seek guidance and accept feedback.
• Ability to work from 8:00 am - 4:30 pm, Monday-Friday, overtime available during certain seasons at time and a half.
• Strong attention to detail and accuracy; takes pride in work.
• Willingness to learn and a positive attitude.
• Ability to multitask in a dynamic, evolving work environment.
• Ability to prioritize, follow through, and stay on track
• Ability to work independently or as part of a team
• Ability to handle customer queries calmly

Qualifications and Knowledge:

• High School Diploma or GED
• 1-3 years of customer service or office experience preferred; or equivalent education
• Proficiency in MS Office Suite of applications (Outlook, Excel required)
• Working knowledge of accounting software such as Quickbooks preferred
• Competent telephone skills
• Basic math skills required
• Excellent oral and written communication skills (English required)
• Positive and energetic demeanor

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Work Location: In person

Salary : $20