Technical Service Support Specialist

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The Company

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the Position

Provide technical phone support for Hitachi Global Air Power (HGAP) C&I/Industrial Stationary products. Responsible for answering technical questions about HGAP products including installations, maintenance, repairs, and troubleshooting. Work with various departments at HGAP to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support HGAP Training Department through content development and product updates for customers, distributors, and employees.

Please note, this position is posted for several levels of technical support, from entry to senior level.

Location: Remote OR On-site, Michigan City, IN

At this time, we are unable to provide visa sponsorship for this role.

Minimum Requirements

• 1 to 10 years of technical troubleshooting of electrical and/or mechanical systems.
• Exposure to industrial product manufacturing and processes.
• Ability to communicate effectively both written and verbally.
• Understanding of Microsoft outlook and office.
• Ability to read and interpret schematics.
• Ability to work independently or on a team.

Preferred Qualifications

• Technical Trade School
• Technical troubleshooting Electric Rotary Screw Compressor experience
• Experience installing and troubleshooting refrigerated and desiccant compressed air dryer systems.
• Experience with Oil Free Compressor start-up and support.
• Experience with Centrifugal compressor commissioning and support.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and processes.

Key Responsibilities

• Provide technical assistance related to HGAP Industrial products via phone and email queues.
• Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components.
• Follow standard work for pre and post service preparation (Submit expense reports, develop service reports, making travel arrangements).
• Follow all Environmental Health and Safety policies procedures.
• Communicate distributor feedback to HGAP management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service department of 95%.
• Assist in writing technical service bulletins.
• On time to all meetings / appointments / and scheduled engagements.
• Diligent to work habits.
• Dedicated to completion of responsibilities.
• Willing to accept responsibilities within a team environment.

The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.