Inside Sales Manager

Position Summary 

The Inside Sales Manager will lead and motivate the inside sales team to achieve specific goals and ensure a high degree of customer satisfaction. This position is responsible for the oversight or performance management of other employees.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work with the Senior Management Team to develop and implement the sales and marketing plan.
• Maintain a close relationship with Manufacturing and Quality personnel to manage customer orders and resolve any issues.
• Drive continuous improvement within the sales administration & operations process.
• Lead and monitor progress on key customer projects.
• Work with customers to understand their future needs, inclusive of evaluating forecasts.
• Manage the Inside Sales Representative team and report on their needs/training.
• Set and track sales targets based on collaboration with senior leadership team.
• Develop and manage new programs with key customers.
• Coordinate department projects to meet deadlines.
• Report on sales metrics and suggest improvements.
• Prepare monthly, quarterly and annual sales forecasts.
• Use customer feedback to generate ideas about new manufacturing capabilities.
• Research and discover methods to increase customer engagement.
• Ensure sales policies and procedures are met.
• Build an open-communication environment for the sales team.
• Travel will be required, such as to customer locations and trade shows.
• Obey all safety rules, use caution in work activities, and continuously practice safe behaviors.
• Immediately report unsafe conditions/behaviors and work-related injuries to site supervision.

Qualifications
Required 

• 5 years of sales operations or inside sales experience 
• BS degree in Business Administration, or relevant experience
• Possess basic manual dexterity and mechanical ability.
• An ability to communicate effectively, both written and verbal, to all levels of the organization
• Understanding Quality Management System (QMS) requirements.
• Must be able to apply standard techniques in creating sales projections and forecasts.
• Ability to make decisions, both independently and as part of a group.
• Hands on experience with CRM software and MS Excel.
• In-depth understanding of the sales administration process necessary.
• Excellent interpersonal and team management skills required.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.

An Affirmative Action / Equal Opportunity Employer

Proterial Cable America, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA.