What are the responsibilities and job description for the Account Manager position at Proterial Cable America, Inc.?
Location: Minneapolis/St. Paul
Position Summary
The Account Manager will work with assigned OEM partners and subcontractors to grow the HPMS business through consultative, solution focused sales efforts. The Account Manager will collaborate with customers, internal peers, and others to cultivate opportunities and promote HPMS as an innovative manufacturing solutions provider, within the larger medical device community.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conduct full cycle consultative sales including prospecting, scheduling visits and attending meetings through successful production shipments
- Strengthen relationships with existing customers with a focus on performance catheter tubing opportunities. In addition, identify more opportunities to provide secondary operations and value-added services to those customers
- Visit target customers and attend trade shows, regional and national industry specific conventions, symposia, conferences and other events as necessary
- Coordinate with internal team members, such as R&D, on customer interactions and meetings
- Ensure customer satisfaction through ongoing communication and superior relationship management.
- Maintain communication with existing and previous customers, alerting them of new manufacturing capabilities, services, and enhancements that may be of interest.
- Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
- Identify and communicate gaps in product offering to engineering with the goal of developing a product solution
- Provide strategic forecasting for customer accounts
- Develop, forecast, and execute upon monthly, quarterly, and annual sales production, growth and profit goals
- Review quarterly achievements, goals and strategy with VP of Sales & Marketing
- Resolve customer challenges or disputes when escalation is necessary
- Look for, record and report trends, challenges and issues within the region
Qualifications
Required
- 3 years of medical sales/business development management experience
- Bachelor's degree or relevant experience required
- Skilled in negotiating and selling techniques with demonstrated accountability in executing sales plans
- Knowledge of medical industry, regulations, market trends and competition
- Experience managing complex global accounts
- Demonstrated experience identifying, maximizing & sustaining relationships with key decision makers
- Demonstrated experience creating opportunities within strategic accounts
- Technical background and/or demonstrated ability to acquire technical knowledge to effectively articulate features and benefits of offered services for non-technical customers
- Ability to rapidly absorb products and services suite to successfully articulate a solutions-based value proposition.
- Strong verbal and written communication skills; polished presentation skills.
- Proficiency in using MS Office, Internet, and e-mail.
Preferred
- Proficiency with CRM software
- Experience using an ERP system strongly preferred
An Affirmative Action / Equal Opportunity Employer
Proterial Cable America, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA