What are the responsibilities and job description for the Job Title: Junior IT Technician (Entry Level) position at ProTek?
Junior IT Technician (Entry Level – MSP / Repair Shop)
Full-Time | Huntsville, AL
ProTek is a small, fast-moving managed IT services provider (MSP) with an in-office repair shop supporting local businesses across Alabama.
We’re hiring a full-time Junior IT Technician to join our team. This is an entry-level position focused on learning day-to-day client support, assisting with routine onsite service, and supporting the repair workflow in our in-office repair shop.
You’ll work alongside a small team where communication, reliability, and follow-through matter. We’re looking for someone motivated to learn and build a long-term career in IT.
What You’ll Do
Remote Support (Training Entry-Level Tickets)
Assist with routine remote support tasks for business clients while learning our systems and workflows.
Typical work may include:
- Basic troubleshooting for Windows PCs and laptops
- Assisting with Microsoft 365 issues (Outlook, Teams, OneDrive)
- Helping resolve printer and basic connectivity issues
- Creating clear and accurate ticket notes
- Escalating more complex issues to senior technicians
Onsite Support (With Training)
Assist with routine onsite work for business clients.
Typical work may include:
- Workstation installations and upgrades
- Hardware replacements and device setups
- Printer installation and troubleshooting
- Assisting with basic network troubleshooting
- Representing ProTek professionally during onsite visits
Repair Shop / Bench Support
Assist with in-office computer repair and help keep the repair workflow moving.
Typical work may include:
- Basic PC and laptop diagnostics
- Malware removal and system cleanup
- Hardware installs (RAM, SSDs, etc.)
- Operating system installations and data transfers
- Assisting the repair team with ticket triage and quality checks
90-Day Ramp (Training Introductory Period)
We provide training on our tools, workflow, and standards. We expect steady learning and improvement during the first 90 days.
Days 0–30
Learn systems and workflow, assist with simple tickets, observe onsite work, and help with basic repair tasks.
Days 31–60
Begin handling routine support tasks more independently and assist with standard onsite visits and repair workflow.
Days 61–90
Handle common support issues with minimal supervision and demonstrate consistent documentation and troubleshooting practices.
A performance and pay review occurs at the end of the 90-day period, with a guaranteed pay increase upon successful completion.
Requirements
- Strong interest in IT and technology
- Willingness to learn quickly and follow established processes
- Basic familiarity with Windows operating systems and PC hardware
- Good troubleshooting instincts and problem-solving skills
- Ability to document work clearly in tickets
- Reliable transportation and a valid driver’s license
- Able to lift and handle typical IT equipment
- Maintains a neat and professional appearance suitable for onsite client work
Nice to Have / Preferred
- PC or laptop repair experience
- Exposure to Microsoft 365 environments
- Basic networking knowledge (LAN/Wi-Fi troubleshooting)
- A certification or willingness to pursue certification
Compensation & Benefits
Starting pay: $15 per hour
- Guaranteed pay increase after successful completion of the 90-day ramp period
- PTO: 2 weeks (80 hours) per year, accrued based on hours worked
- PTO becomes available after completion of the 90-day ramp period
- 1-hour unpaid lunch break required daily
- Training and hands-on experience in both MSP and repair shop environments
How to Apply
Submit your resume along with a short note that includes:
- Any computer repair or IT-related experience you have
- Technologies or systems you’ve worked with (if any)
- Why you’re interested in starting a career in IT
Pay: $15.00 - $18.00 per hour
Benefits:
- Paid time off
Application Question(s):
- A customer calls and says their computer is connected to Wi-Fi, but they cannot access any websites. Other devices in the office seem to work fine. What steps would you take to diagnose and troubleshoot the issue?
- You’re working on a customer’s computer at the shop. During diagnostics you discover the hard drive is failing, and the customer has important files on it. How would you handle this situation with the customer?
Work Location: In person
Salary : $15 - $18