What are the responsibilities and job description for the Insurance Customer Service Rep position at Protectors Insurance?
Job Overview
For over 80 years, Protectors Insurance has been a trusted name in Southern Oregon. As an independent insurance agency, we are committed to protecting our community by providing clients with the right coverage through top-rated carriers. We build relationships on genuine service, fairness, professionalism, and integrity. Our long-tenured team reflects the stability and trust we bring to every client relationship. With a supportive, family-like culture and leadership that's accessible and engaged, this is a place where your work makes an impact and where your career can grow for the long term.
We're seeking a professional and motivated Insurance Customer Service Representative to join our team. In this role, you'll manage an existing book of business while generating new opportunities through exceptional client service and cross-selling. You'll enjoy a stable, professional environment where collaboration, education, and integrity drive success.
- Base pay: $22-$25 per hour, based on experience
- Bonus opportunities based on performance
- Paid time off (PTO) and paid holidays
- Health, dental, and vision insurance
- Retirement plan and disability coverage
- Tuition reimbursement and ongoing training seminars
- Career advancement opportunities
- Professional, team-oriented work environment
- Mon-Fri schedule with evenings and weekends off
If you're ready to join a respected agency where professionalism and purpose go hand in hand, apply today!
Salary Range: $22.00 - $25.00 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings off
Weekends off
Bonus Opportunities
Licensing Assistance
Work-Life Balance
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Professional Work Environment
Employee Discounts
Equipment Provided
Office Snacks and Coffee
Paid Sick Leave
Family Leave
Personal Workspace
Requirements
- Active Property and Casualty Insurance License (required)
- Prior experience in insurance or a related field
- Proficient in Microsoft Word, Excel, and CRM systems
- Strong organizational and time management skills
- Excellent communication and presentation abilities
- Detail-oriented, professional, and coachable
Responsibilities
- Manage and service a personal lines book of business
- Write new business and build long-term client relationships
- Cross-sell additional insurance products and services
- Handle professional correspondence and client communications
- Maintain accurate records and documentation in the CRM system
- Collaborate with team members to ensure excellent client experiences
Salary : $22 - $25