Partnerships Manager

Partnership Manager, Commercial - Protect Group

Location: Preferred locations, Dallas or Montreal

Contract: Permanent, Full-Time office (Flexible hours) 

Salary: Competitive depending on experience 

Company Overview

Protect Group specialises in enhancing customer experience and generating

additional revenue for businesses through their innovative technology solutions.

Founded in 2016, the company has rapidly grown to serve over 400 business

partners across 75 countries with a presence in 12 global offices.

Protect Group offers a dynamic, AI-driven widget that integrates easily into online

booking and sales platforms, providing customer-experience solutions and additional

revenue services. This helps businesses boost customer satisfaction and ancillary

revenue without significant upfront costs.

'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You

will care passionately about what you do and will be able to play a part in the

continued growth of a business that is disrupting global industries and major brands

across the transportation, travel, hospitality, events and financial services sectors.

The Role:

Maximising revenue and commercial performance from our key partners is crucial for

the growth of our business. Sitting within our commercial team, you will have the

opportunity to provide a unique voice to grow the value that we can achieve from our

products across the global big-name brands we work with.

As a Partnership Manager, you will continuously work closely with our key partners

across the North America region, developing a strong relationship with each partner to drive

deeper engagement and maximise revenue generated from our products to achieve

long term partnership success.

Key Responsibilities:

• Overall strategic management and revenue growth of assigned portfolio of key partners.
• Build strong personal relationships with key internal and external stakeholders to enable Protect Group to expand our presence across existing partnership base.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Identify new revenue-generating opportunities for cross sell and upsell and build a specific business case to present to partners.
• Develop and monitor annual Partnership Success Plans and initiatives in collaboration with Partnership and Sales Directors to ensure KPIs are being met.
• Schedule annual, quarterly, and monthly business reviews.
• Identify and recommend solutions and innovative ideas to meet our partner’s needs and commercial objectives.
• Create and analyse reports to review and identify business opportunities.
• Negotiate contract renewals to retain key partners.
• Maintain accurate CRM client records, keeping track of any contract updates and renewals.
• Generate accurate reporting to demonstrate the progress and forecast revenue against targets.
• Ability to multitask and manage multiple clients and responsibilities simultaneously.
• Represent Protect Group at industry conferences and events.

Experience Requirements:

• A deep understanding of the travel, ticketing, transport, accommodation, or leisure industry in the North America.
• Experience in liaising, influencing, and driving senior-level action plans with clients and internal stakeholders.
• Proven commercial analysis and reporting record, with a well-developed understanding of the value of data.
• Excellent organisational skills and attention to detail.

The Ideal Candidate Possesses the Following Attributes:

• Charismatic and empathic personality
• Strong relationship-building skills
• Commercially minded